Deborah Zarnay
Acworth,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
District Manager
Walgreens
02.2020 - Current
- Supervised 11 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching. Exceeding $10 million in sales in retail and pharmacy sales
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team. Direct report to 11 Pharmacy Managers and 10 Store managers all who oversee approximately 250 team members.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
Regional Transition Lead
Walgreens
01.2018 - 02.2020
- Visited sites to ensure smooth transition from Rite Aid to Walgreens, ensuring training, service levels and adherence to company standards.
- Attended and facilitated weekly meetings to discuss and optimize strategies.
- Recruited talented individuals from Walgreens bringing leadership skills to converted location.
- Closed 60 Rite Aid locations and successfully relocated the inventory and the team members to existing Walgreens locations.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined mergers and acquisition goals by achieving 98% team member retention
Store Manager
Walgreens
09.1993 - 01.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- In charge of hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Bachelor of Arts - Environmental Studies
Ramapo College of New Jersey
Mahwah, NJ05.1992
Bachelor of Arts - Environmental Studies
Ramapo College of New Jersey
Mahwah, NJ05.1992
Skills
- Business Planning
- Operations Oversight & Efficiency
- Business Management and Development
- Information Analysis
- Profit and Loss
- Data Analytics and Strategic Planning
- Employee Coaching and Mentoring
- Operational Improvements
- Location Auditing
- P&L Responsibility
- Human Resources Management (HRM)
- Team Meetings and Group Presentations
- Performance Tracking and Evaluations
- Strategic Business Initiatives
- Business Growth Opportunities
- Asset Protection
Certification
- Certified Pharmacy Technician, Walgreens 1999- present
- Lean Six Sigma White Belt
Additional Information
Region 28 Women of Walgreens (Business Resource Group)
Chair 2023
Vice Chair Elect 2021-2023
Communications Committee 2021
Timeline
District Manager
Walgreens
02.2020 - Current
Regional Transition Lead
Walgreens
01.2018 - 02.2020
Store Manager
Walgreens
09.1993 - 01.2019
Bachelor of Arts - Environmental Studies
Ramapo College of New Jersey
Bachelor of Arts - Environmental Studies
Ramapo College of New Jersey