Deborah Paff
West Valley City,UT
Summary
Dynamic Patient Care Coordinator at Optum with a proven track record in enhancing patient satisfaction through effective appointment scheduling and exceptional customer service. Adept at maintaining HIPAA compliance and fostering strong patient-provider relationships, I excel in fast-paced environments while ensuring meticulous attention to detail and organizational excellence.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Optum
West Valley City, UT
05.2020 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Housekeeping Supervisor
Debby's House Cleaning
West Valley City, UT
09.2017 - 03.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Towing Dispatch
Car Cab
Remote Utah
09.2016 - 09.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Cafeteria Worker
Granite School District
West Valley City, UT
09.2013 - 09.2016
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
Education
GED -
Granger High School
West Valley City, UT05-1982
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Attention to detail
- Patient care coordination
- Scheduling
- Patient registration
- Filing and recordkeeping
- Relationship building
Timeline
Patient Care Coordinator
Optum
05.2020 - Current
Housekeeping Supervisor
Debby's House Cleaning
09.2017 - 03.2020
Towing Dispatch
Car Cab
09.2016 - 09.2018
Cafeteria Worker
Granite School District
09.2013 - 09.2016
GED -
Granger High School