Debby Villanueva
Pine Grove
Summary
Professional with extensive experience in account management and project execution, adept at managing large portfolios while ensuring timely follow-up on customer inquiries. Demonstrated ability to resolve customer complaints effectively, contributing to high levels of customer satisfaction. Skilled in coordinating with cross-functional teams to facilitate smooth order processing and delivery, while maintaining strong relationships with key decision-makers. Proven track record in leading projects from planning through delivery, ensuring alignment with timelines and budget constraints.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Account Representative
Chevron Extra Mile
03.2021 - Current
- Managed a large portfolio of accounts, prioritizing tasks and ensuring timely follow-up on customer inquiries
- Resolved customer complaints or issues promptly and professionally, maintaining high levels of customer satisfaction
- Coordinated with internal teams such as logistics and finance to ensure smooth order processing and delivery for customers
- Demonstrated expertise in industry products/services during client interactions
- Nurtured long-term relationships with key decision-makers at client organizations
- Served as the main point of contact for assigned accounts throughout the entire sales process
- Provided product training and support to clients, ensuring successful adoption and usage of products/services
Senior Crew Coordinator
CVS Remodels with Apolllo Retail Services
02.2017 - 03.2021
- Led cross-functional teams in the successful planning, execution, and delivery of multiple projects within scope, timeline, and budget
- Developed comprehensive project plans including timelines, milestones, deliverables, and resource allocation to ensure smooth project execution
- Monitored project progress regularly and identified potential risks or issues; proactively developed contingency plans to mitigate them
- Managed communication channels between team members, clients/customers/vendors/contractors to facilitate effective information flow
- Conducted regular status meetings with team members to track progress against goals and address any challenges or roadblocks
- Maintained accurate documentation of all project-related activities including meeting minutes, action items logs, change requests forms etc
- Facilitated effective collaboration among team members by fostering a positive work environment conducive to open communication and idea sharing
- Managed stakeholder expectations by providing regular updates on project status/progress through reports/presentations/dashboards etc
- Provided mentorship/guidance to junior team members; facilitated their professional growth through training opportunities or knowledge sharing sessions
- Conducted post-project evaluations/lessons learned sessions to identify areas for improvement; incorporated lessons learned into future projects
Education
High school diploma -
Oakmont High School
Roseville, CASome College Courses
Skills
- Communication skills
- Contract management
- Customer service
- Territory management
- Sales
- Driving
- Field sales
- Superior Merchandising and Reset skills
- Account management
- Customer satisfaction
- Conflict resolution
- Product knowledge
- Team leadership
- Project execution
Certification
Driver's License, 05/24, 05/28, Clean driving record
Timeline
Retail Account Representative
Chevron Extra Mile
03.2021 - Current
Senior Crew Coordinator
CVS Remodels with Apolllo Retail Services
02.2017 - 03.2021
High school diploma -
Oakmont High School
Some College Courses