Debora Castillo
San Antonio,TX
Summary
Customer-oriented Salon Owner with outstanding salon management, marketing and advertising skills. Successful at analyzing customers' hair condition and recommending appropriate hair care methods and products. With over 25 years experience in the cosmetology industry, I offer extensive experience cutting, styling, bleaching and coloring various types of hair for men, women and children. Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I am eager and excited to share my skills and experience with others that have the same passion in this industry.
Overview
27
27
years of professional experience
Work History
Salon Owner
Debi & Co Color Studio
San Antonio, TX
09.2019 - Current
- Ensured all stylists have valid state licenses or certifications as required by law.
- Ordered supplies such as shampoo, conditioner, styling products and tools from vendors at competitive prices.
- Promoted services and products.
- Monitored cleaning methods and chemicals used to verify beauticians adhered to hygiene and safety practices.
- Participated in community events or fundraisers that help raise awareness about the salon's offerings.
- Inspected equipment regularly to make sure it is in proper working order.
- Trained staff on customer service procedures, product knowledge, safety protocols and sanitation standards.
Self Employed
Hair by Debi
San Antonio, Texas
07.2015 - 08.2019
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
- Engaged with customers by providing friendly conversation during services.
- Performed haircuts, coloring, highlighting and styling techniques.
- Ensured proper sanitation practices were followed at all times.
- Attended continuing education classes to stay up-to-date with trends in the industry.
Salon Manager
Regis Hair Salon
San Antonio, TX
03.1997 - 06.2015
- Oversaw the cleanliness of the salon facility to ensure it was presentable at all times.
- Monitored and tracked salon product contracts and deliveries.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff.
- Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
- Conducted regular staff meetings to discuss performance issues or changes in policies and procedures.
- Hired, trained, evaluated, supervised and disciplined salon staff members.
- Tracked inventory of products and supplies necessary for salon operations.
- Maintained and monitored daily salon operations, including scheduling appointments and overseeing staff.
- Ensured compliance with all local and state regulations concerning sanitation, safety, and customer service.
- Resolved guest complaints.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
Education
Associate of Arts - Liberal Arts And Sciences
San Antonio College
San Antonio, TX05-2017
COSMETOLOGY LICENSE - COSMETOLOGY
JAUNTED FAIRE COSMETOLOGY SCHOOL
San Antonio, TX11-1997
Skills
- Business growth and retention
- Strategic Planning
- Hygiene standards
- Supervisory abilities
- Hair Coloring
- Staff Management
- Health and Safety Regulations
Timeline
Salon Owner
Debi & Co Color Studio
09.2019 - Current
Self Employed
Hair by Debi
07.2015 - 08.2019
Salon Manager
Regis Hair Salon
03.1997 - 06.2015
Associate of Arts - Liberal Arts And Sciences
San Antonio College
COSMETOLOGY LICENSE - COSMETOLOGY
JAUNTED FAIRE COSMETOLOGY SCHOOL