Debora Santiago
Manassas,VA
Summary
Proven expertise in cake decoration and customer service, demonstrated through successful project delivery at Harris Teeter Grocery Store. Excelled in creating custom cake designs, enhancing customer satisfaction, and fostering positive team dynamics. Skilled in food handling safety and precise hand-eye coordination, consistently achieving results beyond expectations with a keen attention to detail. Hardworking and passionate job seeker with strong organizational skills, bilingual English/Spanish.
Overview
24
24
years of professional experience
Work History
Cake Decorator
Harris Teeter Grocery Store
10.2019 - Current
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Sunday School Teacher Volunteer
Inspiration Church
08.2011 - 03.2020
- Promoted a positive classroom environment that fostered open communication and collaborative learning experiences.
- Collaborated with fellow teachers to share best practices, optimize lesson plans, and create interdisciplinary units of study.
- Facilitated group work activities that encouraged teamwork, leadership skills development, and effective communication among peers.
- Adapted lessons to cater for the individual needs of each student, ensuring equal opportunities for success.
- Implemented a variety of teaching strategies to accommodate diverse learning styles and promote individual growth.
- Prepared age-appropriate weekly lesson plans aligned with church teachings.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
Cheese Specialist
Harris Teeter Grocery Store
04.2009 - 06.2015
- Assisted in the creation of visually appealing cheese displays, drawing customer attention and increasing sales.
- Educated customers on proper storage techniques, ensuring optimal flavor preservation and reduced food waste.
- Sanitized and cleaned counters, shelves, floors and food service equipment.
- Stocked food and service products, requesting reordering needs through supervisor.
Assistant Department Manager
Target Stores
03.2000 - 02.2009
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
Education
No Degree - Computer Networking
Monterey Community College
Monterey, CAHigh School Diploma -
Seaside High School
Seaside, CA06.1996
Skills
- Cake Decoration
- Food handling safety
- Precise Hand-Eye Coordination
- Custom Cake Consultations
- Food Production
- Reliable and Responsible
- Attention to Detail
- Customer Service
- Active Learning
Love to read, arts and crafts. love to spend time with my family.
I am very passionate about reading, specially reading with my girls. we exchange books and we talk about them at night. I also enjoy arts and crafts, is a very unique way to express my self and to create special gifts for my friends and family. The most amazing time of my day is when I get home and I'm able to spend time with my family, we love to cook together, play games and most of all, watch movies every Friday night. My goal is to create special memories that will last for ever.
Languages
Spanish
Professional Working
Timeline
Cake Decorator
Harris Teeter Grocery Store
10.2019 - Current
Sunday School Teacher Volunteer
Inspiration Church
08.2011 - 03.2020
Cheese Specialist
Harris Teeter Grocery Store
04.2009 - 06.2015
Assistant Department Manager
Target Stores
03.2000 - 02.2009
No Degree - Computer Networking
Monterey Community College
High School Diploma -
Seaside High School