DEBORAH ANDERSON
Summary
Reliable and upbeat with a goal of providing professional and courteous customer service.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Patient Services Representative
State Of Franklin Pediatrics
06.2023 - 08.2023
- Greeted and assisted patients with check in and check out, verifying coverage availability as well as completing required HIPPA forms with patient's parent/guardian
- Entered patient demographic and insurance data into electronic medical record system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
Patient Account Representative
Ensemble Health Partners
09.2019 - 06.2023
- Contracted by Ballad Health, Kingsport, TN using Epic operating system for physician billing, specializing in Medicaid billing
- Adhered to established standards to safeguard patients' health information.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Customer Service Representative
Citibank
08.2015 - 09.2019
- Receiving incoming phone calls from Home Depot credit customers, to include helping with promotions, payments, credit increases and issues with sales
Central Sterile Processing Technician
Holston Valley Medical Center
03.2014 - 08.2015
- Decontaminating; prepping; packaging and sterilizing all hospital instrumentation processed through the department following established department procedures
- Professionally assist other department's daily and immediate needs
- Other responsibilities include: Cleaning, inspecting and packaging surgical tools Provide supplies to OR and hospital floors Work independently with minimal supervision
Customer Service and Sales Associate
The Children's Place
11.2012 - 04.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
Medical Coder
Mountain States Health Alliance
10.2004 - 04.2006
- Medical coder team member assigned to coding responsibilities for psychological and outpatient charts for Indian Path Medical Center
- Other related skills and responsibilities: Using SMS and SoftMed coding platform Medical records filing Data entry 10 Key
Fiber Optic Cable Manufacturing Associate
ALCATEL
01.1993 - 02.2002
- Improved my knowledge and abilities in Fiber Optic manufacturing with the following job responsibilities: Administrative assistant with customer service department, Operating ribbon and extrusion lines, Assisted in the startup of the 5.S program for the cable plant, Produced fiber optic cable ribbon, Worked in the shipping and receiving departments
Education
Medical Transcriptionist Career Diploma -
Penn Foster Career School
Scranton, PA06.2010
A.A.S. Degree in Health Information Technology -
Catawba Valley Community College
Hickory, NC05.2004
Skills
- Dedication and professionalism
- Outstanding interpersonal skills
- Logistics and inventory management
- Accomplished at creative problem solving and critical thinking
- Strong knowledge of computer operating systems and Microsoft Office
Certification
10/01/04, 01/31/15, RHIT National Certification, AHIMA, 1067198
References
Reliable references and certificates will be made available upon request.
Timeline
Patient Services Representative
State Of Franklin Pediatrics
06.2023 - 08.2023
Patient Account Representative
Ensemble Health Partners
09.2019 - 06.2023
Customer Service Representative
Citibank
08.2015 - 09.2019
Central Sterile Processing Technician
Holston Valley Medical Center
03.2014 - 08.2015
Customer Service and Sales Associate
The Children's Place
11.2012 - 04.2014
Medical Coder
Mountain States Health Alliance
10.2004 - 04.2006
Fiber Optic Cable Manufacturing Associate
ALCATEL
01.1993 - 02.2002
Medical Transcriptionist Career Diploma -
Penn Foster Career School
A.A.S. Degree in Health Information Technology -
Catawba Valley Community College
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