DEBORAH A UNRUH
PARK FOREST,ILL
Summary
Experienced and self-motivated professional with over 30 years of managerial experience specializing in client relations, data entry, and accounts payable. Skilled communicator with 8 years of appraisal processing expertise and over 20 years of customer service experience. Adept at maintaining organized workflows and delivering exceptional service to clients.
Overview
29
29
years of professional experience
Work History
School Crossing Guard
Andy Frain
Steger, IL
04.2025 - Current
- Demonstrated strong problem-solving skills by addressing unexpected situations or conflicts arising during daily duties effectively.
- Adapted swiftly to changing weather conditions, adjusting guarding strategies accordingly to maintain optimal student protection at all times.
- Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
- Monitored pedestrian activity around construction sites or detours near the school facility, ensuring safe passage for all students.
- Improved overall crossing efficiency by effectively communicating with students, parents, and drivers.
Stower
Amazon
Monee, Ill
01.2022 - 05.2025
- Organized received products into designated storage pods.
School Bus Driver
Kickert School Bus Line
Lynnwood, Ill
07.2016 - 01.2022
- Duties were to make sure all children arrived to and from school safely. Also, was active in different charters to different events.
Office Manager
Stewart Business Center
Chicago
12.2013 - 02.2015
- Managed three employees and office as well as Apartment building located in Logan Square. Was responsible for rent collects, leases, billing of taxes, bookkeeping, updating equipment, leasing to new tenants, overseeing construction of new suites and maintenance.
Senior Account Representative
Allstate Appraisal, LLC
Chicago Heights, Ill
10.2003 - 06.2012
- Managed a team of four. Assessment, planning, and maintaining client records and cash audit. maintain all orders in and out. Provided customer service for an average of 100 calls per day, answering lender inquiries, solving problems, and providing information.
Dunkin’ Donuts Midwest Dist Center
Mokena, Ill
03.1998 - 03.2003
Customer Service Manager/ PT Cash Office
Service Merchandise
Matteson, Ill
09.1996 - 04.2000
- Managed a team of cashiers (up to 20). Responsible for scheduling, returns, stock, shrinkage down, customer complains and problem solving. Worked in cash office on weekend morning balancing the night before money for deposit.
Education
Bachelors - Criminal Justice, Juvenile Justice/Restorative Justice, Business Management
Governor’s State University
University Park, IllSkills
- Able to communicate easily with customers Very strong phone and computer skills Assessment, planning, and maintaining client records and cash audit Assists in developing structured programs or placement Multi-tasking, problem solver Handled customer/client complaints, maintaining a positive attitude
Timeline
School Crossing Guard
Andy Frain
04.2025 - Current
Stower
Amazon
01.2022 - 05.2025
School Bus Driver
Kickert School Bus Line
07.2016 - 01.2022
Office Manager
Stewart Business Center
12.2013 - 02.2015
Senior Account Representative
Allstate Appraisal, LLC
10.2003 - 06.2012
Dunkin’ Donuts Midwest Dist Center
03.1998 - 03.2003
Customer Service Manager/ PT Cash Office
Service Merchandise
09.1996 - 04.2000
Bachelors - Criminal Justice, Juvenile Justice/Restorative Justice, Business Management
Governor’s State University