Deborah Banta
Lexington,KY
Summary
Professional and detail-oriented professional with a strong work ethic, experienced in optimizing workflows at Lexington Clinic. Proven ability in risk monitoring and customer service, enhancing patient scheduling efficiency. Adept at data entry and electronic health record management, ensuring compliance and accuracy in patient information. Committed to fostering collaborative environments and improving operational processes.
Overview
25
25
years of professional experience
Work History
Cardiology Testing Scheduler
Lexington Clinic
Lexington KY
05.2023 - Current
- Coordinated patient appointments to optimize scheduling efficiency and minimize wait times.
- Managed electronic health record (EHR) system for accurate patient information retrieval and updates.
- Collaborated with healthcare providers to align schedules and enhance workflow processes.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
- Resolved scheduling conflicts through effective communication with patients and clinical teams.
Patient Registrar
Lexington Clinic
Lexington, KY
07.2013 - 05.2023
- Managed insurance verification, obtaining necessary approvals for patient services promptly.
- Streamlined appointment scheduling to enhance patient experience and reduce wait times.
- Provided training and mentorship to new staff on registration protocols and systems usage.
- Answered phone calls and messages for the breast center medical facility, scheduling appointments, and handling patient inquiries
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Maintained compliance with healthcare regulations while safeguarding patient confidentiality and records integrity.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
Medical Records Clerk
Kentucky Clinic
Lexington , KY
01.2011 - 07.2013
- Managed patient records using electronic health record (EHR) systems to ensure accuracy and compliance.
- Processed medical documentation efficiently, ensuring timely updates and retrieval of patient information.
- Identified, compiled, abstract and patient code data, using classification systems.
- Trained new clerks on best practices for record management and adherence to regulatory requirements.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Shift Leader
Avnet Electronics
Lexington, KY
01.2001 - 10.2008
- Supervised daily operations, ensuring compliance with safety protocols and company standards.
- Mentored team members, fostering skill development and promoting a collaborative work environment.
- Streamlined shift processes to enhance efficiency and reduce operational delays.
- Implemented training programs for new staff, improving onboarding effectiveness and retention rates.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence initiatives.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
No Degree -
Lafayette High School
Lexington KYSkills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Workflow optimization
- Call schedule distribution
- Risk monitoring
- Customer service
Timeline
Cardiology Testing Scheduler
Lexington Clinic
05.2023 - Current
Patient Registrar
Lexington Clinic
07.2013 - 05.2023
Medical Records Clerk
Kentucky Clinic
01.2011 - 07.2013
Shift Leader
Avnet Electronics
01.2001 - 10.2008
No Degree -
Lafayette High School