DEBORAH CATALANO
Fort Cavazos,Texas
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Dry Cleaners and Alterations
04.2024 - 10.2024
- Duties: Helped customers by managing sales tickets, as well as managing service needs
- Front line service customers via phone
- Worked with the manager and sewing team to ensure proper customer service is being administered efficiently
- Consistently served over 1,000 customers resolving issues with dry cleaning
- Helped boost store efficiency and customer satisfaction rates
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Google
09.2017 - 04.2019
- Duties: Helped customers by managing their Google accounts, refunds, rectify phone issue, and concurrent trouble shooting
- Resolve customer complaints via phone, email, mail, or social media
- Greet customers warmly and ascertain problems or reason for calling
- Work with the customer service manager to ensure proper customer service is being delivered
- Consistently exceeded a 1,000-customer survey quota monthly
Retail Sales Representatives
Norma
07.2014 - 07.2016
- Duties: Sell retail products, goods and services to customers
- Worked with customers to find what they want, create solutions and ensure a smooth sales process
- Work to find new sales leads, through business directories, and client referrals
- Responded to telephone inquiries by providing quality service to customers and associates
- Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
- Pioneered new accounts and maintained a strong, growing customer base
- Thoroughly learned the company's product offerings and contributed to an increase in monthly sales
- Accomplishments: Exceeded monthly sales quotas for retail products, and accessories
- Trained customers on the set-up, operation, and maintenance of accessories
- Increased store profitability by acquiring and managing small business accounts
- Conducted offsite presentations to promote company products and services
- Coached co-workers and customers on lead products
Insurance Customer Representative
Nuremberg Insurance Company
05.2013 - 06.2014
- Duties: Produced and reconciled weekly and monthly reports
- Solely supported and assisted sales for overall performance and customer service satisfaction
- Processed applications, endorsements, renewals, and rewrites, cancellations, in and out mail, payments, and various other administrative supports
- Review insurance policy terms in order to determine whether a particular loss is covered by insurance
- Achieved more sales with a limited budget
- Improved productivity and operations by training novice employees within a stringent time period
- Designed a new process, program and product that inclined sales by utilizing innovative selling strategies and fostering a positive climate
- Completed all tasks ahead of schedule
- Awared "Best Insurance Rep of the Month" Four times
Education
Technical or occupational certificate - Business Management
IHK Academy Nürnberg
Nürnberg, Germany07.2016
Skills
- Scheduling
- Complaint resolution
- Account updating
- Creative problem solving
- Inbound and outbound calling
- Courteous demeanor
- Administrative support
- Call center experience
- Merchandise upselling
- Sales expertise
- Technical support
- Complaint handling
- Team collaboration
- Member account management
- Retail marketing
- Sales closing
- Refund management
- Credit card payment processing
Languages
German
Native or Bilingual
Italian
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Dry Cleaners and Alterations
04.2024 - 10.2024
Customer Service Representative
Google
09.2017 - 04.2019
Retail Sales Representatives
Norma
07.2014 - 07.2016
Insurance Customer Representative
Nuremberg Insurance Company
05.2013 - 06.2014
Technical or occupational certificate - Business Management
IHK Academy Nürnberg
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