Deborah Creager
College Corner,OH
Summary
Dynamic sales professional with a proven track record at Concentrix, consistently exceeding sales targets through persuasive communication and a detail-oriented approach. Recognized for exceptional customer service, fostering loyalty and trust. Adept at training and mentoring peers, combining competitive spirit with patience to drive team success and enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Advisor 2
Concentrix
Remote
03.2023 - Current
- Collaborated with team members to maintain organized inventory and ensure product availability.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction and loyalty.
- Top Sales Advisor for several months
- Chosen for two pilot programs.
Dasher
DoorDash
Oxford, OH
05.2018 - Current
- Delivered food orders promptly, ensuring customer satisfaction and adherence to service standards.
- Navigated multiple delivery routes efficiently, optimizing time and reducing delays.
- Managed order pickups from various restaurants, maintaining communication for timely deliveries.
- Assisted in training new Dashers on best practices and operational procedures.
Customer Service Representative
Willis Towers Watson
Remote
11.2021 - 02.2023
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction, and retention
- Helped train new customer service representatives
- Resolved escalated, customer issues, restoring confidence and companies commitment to service excellence
- Developed a trust with customers to where they would often ask for me by name.
Customer Service Representative
Teleperformance USA
Remote
08.2019 - 05.2020
- trained new representatives on systems and protocols boosting team performance and knowledge retention
- Resolved customer complaints with empathy, resulting and increased loyalty and repeat business
- Developed rapport with customers to active listening skills leading to high retention rates and positive feedback from clients as well as a trust in return calls to me for my customers
Customer Service Representative
Startek USA
Hamilton, OH
11.2017 - 12.2018
- manage escalated customer complaints, effectively employing conflict, resolution techniques to restore client trust in loyal
- Managed high stress, situations, effectively maintaining professionalism under pressure while resolving disputes or conflict
- Handled escalated cause effectively finding satisfactory resolutions for both customers and the company alike
Customer Sales Representative
RDI Marketing
Oxford, OH
11.2016 - 11.2017
- contributed to sales growth by upsell products and services based on individual customer requirements
- Exceeded performance metrics consistently earning recognition as a top performer within the team
- Met sales goals, continuously being top five and sells it almost all times
Education
Associate of Applied Science - Phlebotomy And Dementia Care
Ivy Tech Community College of Indiana
Richmond, Indiana05.2014
Associate of Science -
Richmond Find Center
Richmond, Indiana08.2007
Skills
thorough detail oriented
patient, understanding, and kind
competitive in sales and leadership
Accomplishments
• ASCP certified Phlebotomist
• CPR certified
Timeline
Sales Advisor 2
Concentrix
03.2023 - Current
Customer Service Representative
Willis Towers Watson
11.2021 - 02.2023
Customer Service Representative
Teleperformance USA
08.2019 - 05.2020
Dasher
DoorDash
05.2018 - Current
Customer Service Representative
Startek USA
11.2017 - 12.2018
Customer Sales Representative
RDI Marketing
11.2016 - 11.2017
Associate of Applied Science - Phlebotomy And Dementia Care
Ivy Tech Community College of Indiana
Associate of Science -
Richmond Find Center