Deborah Enkey
Wagoner,OK
Summary
I am eager to bring talent and expertise to any job that I am assigned. I am successful in quickly learning and building relationships with coworkers. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously.
Overview
29
29
years of professional experience
1
1
year of post-secondary education
Work History
Pharmacy Technician
Cornerstone Of Broken Arrow
09.2014 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted, measured and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
Pharmacy Technician
Walgreens
09.2012 - 09.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Pharmacy Technician
Simmons Drug Store
05.2010 - 09.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Pharmacy Technician
Muskogee Regional Medical Center
01.2006 - 06.2010
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Managed opening and closing duties for pharmacy.
Final Assembler
AMETEK
07.1996 - 10.2003
- Aligned materials and merged parts to construct complex units.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Tested finished products to perform quality assurance and identify discrepancies.
- Collaborated with team members to improve production processes and maintain quality standards.
- Collected material and equipment required for assembling process to determine durability of structure.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
Department Manager
Walmart
08.1994 - 03.1995
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Education
No Degree - Pharmacy Technician
Tulsa Community College
Tulsa, OK 06.2005 - 12.2005
High School Diploma -
Pawnee High School
Pawnee, OK 08.1984 - 05.1985
No Degree - Business Organization And Management
Stillwater Indian Meriden Vocational School
Stillwater, OK05.1983
Skills
- Order Verification
- Drug Utilization Review
- Medication Dispensing
- Prescription Filling
- Workflow Optimization
- Patient Confidentiality
- Problem-Solving Skills
- Computer Literacy
- Teamwork Abilities
- First Aid Knowledge
- Customer Service
- HIPAA Compliance
- Answering Customer Questions
- Adaptability
- Time Management
- Active Listening
- Decision Making
- Continuous Learning
- Organizational Skills
Timeline
Pharmacy Technician
Cornerstone Of Broken Arrow
09.2014 - Current
Pharmacy Technician
Walgreens
09.2012 - 09.2014
Pharmacy Technician
Simmons Drug Store
05.2010 - 09.2012
Pharmacy Technician
Muskogee Regional Medical Center
01.2006 - 06.2010
No Degree - Pharmacy Technician
Tulsa Community College
06.2005 - 12.2005
Final Assembler
AMETEK
07.1996 - 10.2003
Department Manager
Walmart
08.1994 - 03.1995
High School Diploma -
Pawnee High School
08.1984 - 05.1985
No Degree - Business Organization And Management
Stillwater Indian Meriden Vocational School