Summary
Overview
Work History
Education
Skills
Certification
Hobbies include assembling 1,000 piece puzzles, Zumba and, writing.
Timeline
Generic

Deborah Frazer

Princeton,TX

Summary

Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Accomplished Customer Service Associate skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Rys Beauty Supply
10.2019 - 04.2020
  • Interacted well with customers to build connections and nurture relationships
  • Handled problematic customers and clients
  • Managed calendar for hair appointments
  • Rotated merchandise and displays to feature new products and promotions
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Reported issues to higher management with great detail
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Cashier/processing forms of payment

Sales Associate

Stein Mart
02.2018 - 02.2019
  • Maintained handbags, jewelry, and healthcare products
  • Provided product expertise and assisted customers with sales
  • Serviced customers with promotions
  • Received, priced, and placed new merchandise, maintaining attractive and inviting appearance
  • Established strong customer relationships
  • Increased flow of customers in department
  • Managed 40 customers per day
  • Processed forms of payment

Nautica Specialist

Macy's
03.2009 - 08.2015
  • Provided Brand expertise and assisted customers with sales of merchandise
  • Identified and serviced potential clients with promotions, thereby building relationships and ensuring customer loyalty
  • Assisted Nautica merchandiser with product placement and visual merchandising
  • Listened and responded to customer requests and forwarded necessary information to superiors
  • Interpreted clients' needs and introduced services to fit specific requirements
  • Managed over 50 customers per day
  • Trained new staff in correct sales techniques for department
  • Provided sales staff supervision in absence of department manager
  • Cashier/processes forms of payment cash register

Seasonal Manager, Men's Department

Macy's
11.2011 - 01.2012
  • Motivated 20 employees to be productive and engaged in work
  • Assigned and supervised recovery team
  • Directed flow of customers
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Maintained professional, organized, and safe environment for employees and patrons
  • Opened and closed department bank
  • Replenished cash to registers

Education

Some College (No Degree) - Secretarial Studies And Office Administration

Kingsborough Community College of The City University of New York
Brooklyn, NY

Skills

Skills & Abilities

  • Staff management
  • Customer Relations
  • Product knowledge
  • Sales growth
  • New Hire training
  • Strong communication skills
  • Stress Management
  • Microsoft Office Suite

Certification

Received several awards and recognition for outstanding customer service from Macy's.

Hobbies include assembling 1,000 piece puzzles, Zumba and, writing.

Puzzle assembling commenced on a regular basis in 2020 during the pandemic, one every two weeks.

Zumba dance classes, which I attend for exercise, is twice a week. The music played is from various genres: Indian, African, Latin and Western.

I write sporadically about my experiences living abroad for 32 years.

Timeline

Assistant Store Manager

Rys Beauty Supply
10.2019 - 04.2020

Sales Associate

Stein Mart
02.2018 - 02.2019

Seasonal Manager, Men's Department

Macy's
11.2011 - 01.2012

Nautica Specialist

Macy's
03.2009 - 08.2015

Some College (No Degree) - Secretarial Studies And Office Administration

Kingsborough Community College of The City University of New York

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Deborah Frazer