Deborah Fritsch
Madison
Summary
Dynamic and results-driven professional with a strong background in customer service at Creative Grocery Concepts, Inc. Proven ability to enhance customer satisfaction through effective communication and cash handling. Recognized for fostering loyalty and repeat business while maintaining a tidy store environment and training team members on POS systems.
Overview
7
7
years of professional experience
Work History
Cashier
Creative Grocery Concepts, Inc Dba Jenifer Street Market
Madison, WI
05.2022 - Current
- Replenished stock and organized merchandise to maintain optimal inventory levels.
- Guided new team members in mastering cash handling and customer service techniques.
- Welcomed customers and quickly addressed their inquiries for a seamless shopping experience.
- Addressed customer grievances promptly, fostering satisfaction and loyalty.
- Supported a tidy, safe store environment by regularly cleaning checkout areas.
- Simplified the checkout process by training staff on POS systems.
- Executed cash transactions with precision, diligently verifying bills for authenticity.
- Stayed informed about store deals and effectively communicated promotions to customers.
Sales Associate
Little Luxuries
Madison, WI
11.2019 - 06.2022
- Utilized CRM software to track customer interactions and improve follow-up processes.
- Fostered relationships with customers, resulting in repeat business and positive referrals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Arts - English Literature
University of Wisconsin, Stevens Point
Stevens Point, WI05.1987
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Product restocking
- Product knowledge
- POS system operations
Timeline
Cashier
Creative Grocery Concepts, Inc Dba Jenifer Street Market
05.2022 - Current
Sales Associate
Little Luxuries
11.2019 - 06.2022
Bachelor of Arts - English Literature
University of Wisconsin, Stevens Point