Deborah Giza
Seven Fields,PA
Summary
At Giant Eagle, a skilled Pharmacy Technician excelled in workflow optimization and team collaboration, significantly enhancing pharmacy productivity. Demonstrated expertise in medication dispensing and upheld strict confidentiality, aligning with HIPAA standards. Proven problem-solving abilities led to a notable reduction in medication errors, fostering trust and loyalty among patients.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Giant Eagle
08.2014 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
University of Pittsburgh - Johnstown
Johnstown, PASkills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Interpreting and Processing Medication Orders
Timeline
Pharmacy Technician
Giant Eagle
08.2014 - Current
University of Pittsburgh - Johnstown