Deborah Gosselin - Customer Service Desk Associate / Bookkeeper - Shaw's Supermarket

Summary

Detail-oriented Bookkeeper with a strong track record in managing daily cash transactions and resolving discrepancies. Known for effective communication and time management skills, consistently achieving accurate financial reporting and enhancing customer experiences.

Overview

7

years of professional experience

Work History

Customer Service Desk Associate / Bookkeeper

Shaw's Supermarket

Clinton Ma

08.2019 - Current

Achieved accurate financial reporting through effective management of daily cash transactions. Resolved discrepancies promptly to maintain financial integrity.
Instructed associates on best practices for bookkeeping and cash office procedures to ensure accuracy and compliance.
Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
Balanced various responsibilities effectively, maintaining focus on detail and accuracy throughout all tasks.
Established trust with customers through attentive service, contributing to increased client loyalty.
Conducted regular audits of cash drawers in multiple checkout stations to maintain optimal cash availability.
Minimized financial reporting errors through meticulous reviews and precise data entry oversight.

Education

Master of Science - Education

Simmons College

Boston, MA

Bachelor of Arts - Secondary Education / French

University of Massachusetts, Lowell

Lowell, MA

Skills

Money handling and management
Attention to details
Time management skills

Staff education and training
Customer focus
Complaint handling

Languages

French

Professional Working

Spanish