Deborah Khan
Margate,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Lester Diner. Proven ability to enhance guest satisfaction through effective upselling techniques and personalized service. Adept at maintaining cleanliness standards and ensuring order accuracy, contributing to a positive dining experience and repeat business.
Overview
17
17
years of professional experience
Work History
Server
Lester Diner
10.2021 - 04.2026
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server
Ihop
09.2017 - 10.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Denny Restaurant
2727 N Plantation Dr Fl 33322
06.2013 - 10.2016
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Original Pancakes House
10599 W Atlantic Boulevard 33071
04.2010 - 08.2012
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Accurately processed orders through POS system, maintaining order accuracy and efficiency.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Assisted in training new servers on menu items and service protocols.
- Managed multiple tables simultaneously while prioritizing guest needs and requests.
- Handled cash transactions and maintained accurate cash drawer balances at end of shifts.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Burlington
4847 Coconut Creek Parkway, Coconut Creek Florida
02.2009 - 04.2010
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales targets and optimize inventory management.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
Education
High School Diploma -
Jamaica High School
167-01 Gotic Dr Jamaica, Queens, New York 1143206.1980
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
Languages
Dutch,Hindi
Elementary
Timeline
Server
Lester Diner
10.2021 - 04.2026
Server
Ihop
09.2017 - 10.2020
Server
Denny Restaurant
06.2013 - 10.2016
Server
Original Pancakes House
04.2010 - 08.2012
Sales Associate
Burlington
02.2009 - 04.2010
High School Diploma -
Jamaica High School