Deborah Lance
Teller
Wellington
Summary
Accomplished professional with expertise in cash handling and customer relationship building, honed at Farmers Savings Bank. Enhanced customer satisfaction by resolving inquiries efficiently and maintaining regulatory compliance. Proven track record in achieving sales targets and managing teams effectively. Strong work ethic and exceptional time management skills drive consistent performance and customer loyalty.
Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Overview
36
36
years of professional experience
Work History
Teller
Farmers Savings Bank
12.2018 - Current
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Manager
Andrew Bendik
07.2010 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate
LaGrange Drive Thru
05.2004 - 05.2010
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Office Manager
Plain Brothers Auto Service
01.2001 - 03.2004
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Customer Service Representative
First Merit Bank
09.1989 - 12.2000
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Business
LCCC
Elyria, Oh 05.2001 -
Skills
Cash handling
Customer relationship building
Cash handling and management
Financial advising
Drawer balancing
Strong work ethic
Fraud detection
Friendly
Account updating
Banking
Exceptional customer service
Excellent time management skills
Financial record keeping
Cash handling expertise
Cash counting
Regulatory compliance
Timeline
Teller
Farmers Savings Bank
12.2018 - Current
Manager
Andrew Bendik
07.2010 - 10.2018
Sales Associate
LaGrange Drive Thru
05.2004 - 05.2010
No Degree - Business
LCCC
05.2001 -
Office Manager
Plain Brothers Auto Service
01.2001 - 03.2004
Customer Service Representative
First Merit Bank
09.1989 - 12.2000
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