Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
Generic

Deborah LaTour

Longwood,Florida

Summary

I am a sales professional with considerable customer service experience and am seeking a position where I can share my developed skill-set as part of a team, gain further perspective and experience, and enhance the company’s growth and productivity. Northern Virginia Community College Career Studies Certificate earned for completion of Medical Office Assistant program. Proficiencies and Accolades 10+ years customer service and sales experience with 2 years in retail management. Familiar and savvy with computer and internet functions including office software and social media; typing speed is 30+wpm Excellent verbal and written communication skills Energetic, positive, can adapt quickly and able to work well with or without direction. Attentive, detail-oriented and sincerely dedicated to the needs of both the company and individual customers. Top Producer, Oct 2010 - Transnational Construction Inc., for stellar appointment setting Top Conversion Balance Transfers, Feb 2002 - Capital One Financial, won a month long contest for total dollars earned for credit card balance transfers Customer Appreciation Award, Feb 2000 - Capital One Financial, for receiving numerous customer appreciation calls In closing, I am a patient, articulate and dedicated sales professional with more than a decade of experience providing excellent customer service in both a retail and office atmosphere. I’d be thrilled to offer my knowledge and bring my abilities to work in an environment that promotes professionalism, innovation, and building customer rapport.

Overview

16
16
years of professional experience

Work History

Enrollment Representative/Sales Representative

Global Travel LLC
Maitland, FL
02.2020 - Current
  • Met or exceeded enrollment and retention goals consistently.
  • Fostered new business relationships through inbound lead follow-up.
  • Finalized and processed enrollment applications.
  • Reached out to applicants via calls, texts, and emails.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Finalized sales and collected necessary deposits and payments.
  • Sold a wide variety of travel packages as well as signing up new members for our travel agent hosting agency and other travel programs.

Sales Representative

Hear Better For Life
Altamonte Springs, FL
11.2018 - 01.2020
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Executive Sales Consultant

Vacation Innovations LLC,Vacation Innovations LLC
05.2016 - 10.2018
  • Inbound & Outbound sales and client relations for a comprehensive, global online marketing platform that caters to timeshare owners interested in advertising their vacation packages and memberships for resale and or rental.
  • Overcame potential objections of prospective customers using expert product knowledge and persuasive communication skills.
  • Achieved or exceeded company-defined sales quotas.
  • Worked independently with minimal supervision.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Sales Representative/Account Manager

International Cruise And Excursion
11.2014 - 12.2015
  • International Cruise and Excursion, Contacted existing members of the vacation program in order to offer upgraded packages
  • Provided exceptional customer service and assisted customers with any questions or concerns, as well as educating them on the myriad of options available.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Exceeded goals for new accounts in single sales cycle.

Vacation Planner

Marriott Vacation ClubMarriott Vacation Club
04.2014 - 11.2014
  • Outbound call center reaching out to prospective customers and offering vacation packages for the purpose of soliciting timeshare ownership.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Responded to clients' questions, issues and complaints and found appropriate solutions when needed.

Lead Acquisition

Transnational Construction Inc
09.2010 - 07.2013
  • Cold calling to residential homeowners offering home improvement options and setting appointments for sales representatives.
  • Cooperated with company leaders and outside sales representatives to take the best advantage of territory leads.
  • Consistently completed appointment setting goals.
  • Consistently had high numbers of appointments that turned into sales.

Assistant Manager

Avenue Women's Clothing,Avenue Women's Clothing
06.2008 - 09.2010
  • Assisted the manager with the daily running of the store
  • Responsibilities included opening and closing, POS, banking, payroll, stocking, inventory and supervisory duties
  • Also responsible for marketing (including setting up displays) and upselling of the store branded credit card.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Telesales Account Manager/Retention

Capital One Financial,Capital One Financial
01.1999 - 01.2002
  • Inbound call center, started at entry-level customer service but was invited to join telesales based on number of upsells.
  • Responsibilities included selling of all financial products and services including credit cards, loans, IRAs, refinancing, etc
  • Was a retention overflow agent.
  • Addressed problems with accounting and billing to maintain and enhance client satisfaction.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Sold new products and services and developed new accounts to maximize revenue potential.

Education

No Degree - Career Studies Certificate Medical Office

Northern Virginia Community College
Annandale, VA

Skills

  • Goal planning
  • Scheduling appointments
  • Confidentiality understanding
  • Quotes and sales
  • Enrollment assistance
  • Member enrollment

Additional Information

  • References are available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Enrollment Representative/Sales Representative

Global Travel LLC
02.2020 - Current

Sales Representative

Hear Better For Life
11.2018 - 01.2020

Executive Sales Consultant

Vacation Innovations LLC,Vacation Innovations LLC
05.2016 - 10.2018

Sales Representative/Account Manager

International Cruise And Excursion
11.2014 - 12.2015

Vacation Planner

Marriott Vacation ClubMarriott Vacation Club
04.2014 - 11.2014

Lead Acquisition

Transnational Construction Inc
09.2010 - 07.2013

Assistant Manager

Avenue Women's Clothing,Avenue Women's Clothing
06.2008 - 09.2010

Telesales Account Manager/Retention

Capital One Financial,Capital One Financial
01.1999 - 01.2002

No Degree - Career Studies Certificate Medical Office

Northern Virginia Community College
Deborah LaTour