Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Deborah Laurange

Valatie,NY

Summary

Focused and dedicated insurance professional with 9 years of experience providing superior customer service and rates for personal and commercial policies. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Overview

14
14
years of professional experience

Work History

Licensed Insurance Agent

Pombo Insurance Agency
Albany, NY
08.2013 - Current
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Responded to customer inquiries and problems to promote great service.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Prepared proposals and conducted closing interviews to sell insurance products.
  • Conducted customer needs assessments to identify appropriate coverage levels and options.
  • Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
  • Provided assistance with billing inquiries, payment processing, and customer service issues.

Assistant Store Manager

Cumberland Farms
Columbiaville, NY
03.2010 - 09.2013
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Coached and developed store associates through formal and informal interactions.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Education

Medical Assistant Certificate - Medical Assistant

Brandford Hall Institute
Albany, NY
05-2012

High School Diploma -

Ichabod Crane High School
Valatie NY
06-1998

Insurance Licensing

Bryant And Stratton College
Albany NY

Skills

  • Team Training and Development
  • Email Marketing
  • Insurance Sales Strategy
  • Administrative Functions
  • Client Prospecting
  • Insurance Policy Sales
  • Service Oriented
  • Policyholder Communication
  • Policy Changes
  • Policy Renewals
  • Insurance Coverage Verification
  • Binder Coverage
  • Claims Information Gathering
  • Client Account Management
  • Licensing Requirements
  • Customer Billing
  • Customer Complaint Resolution
  • Customer Referrals

References

  • Kimberly Kubisek Licensed Insurance Agent 518-461-4687
  • Christine Carmel- Albany Sheriff Dispatch Center 518-669-2194
  • Stephen Laparl- Pombo Insurance 518-339-0610

Timeline

Licensed Insurance Agent

Pombo Insurance Agency
08.2013 - Current

Assistant Store Manager

Cumberland Farms
03.2010 - 09.2013

Medical Assistant Certificate - Medical Assistant

Brandford Hall Institute

High School Diploma -

Ichabod Crane High School

Insurance Licensing

Bryant And Stratton College

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Deborah Laurange