Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Marcolini

Seaford,NY

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

23
23
years of professional experience

Work History

Manager Operations Support

Altice
01.2021 - 06.2025
  • Oversee the onboarding of all Field Operations vendors according to all processes and security allowances.
  • Update the current processes and provide automation to those said processes to decrease the manual intervention allowing for cost savings of headcount.
  • Liaison between the Vendors and the Altice Field Service Management teams
  • Provide any ad hoc reporting for Security, internal management when requested regarding onboarding and vendor personnel.
  • Support Altice Business Planning team with any Vendor related invoicing backup and documentation.
  • Managed and motivated 10 employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.

Analyst–Supervisor

Cablevision/Altice
03.2007 - 01.2021
  • Create monthly tracking files for Contractors to control inventory. This included actual inventory counts as it relates to dollar amounts ordered, issued, and actual on-hand inventory.
  • Created status tracking file to indicate a cost associated to items that were lost by Field Service technicians.
  • Produce reports regarding outstanding equipment for In-House and Contractors to determine the timeframe of usage.
  • Beta-Testers in tandem with Logistics to reduce long-term Outstanding Asset volume via newly created electronic form.
  • Process and Review Long Island Contractor Billing for (7) Contractors for any discrepancies utilizing the internal billing system
  • Subject Matter Expert on any upgrades and made recommendations for the internal Billing System.
  • Review and maintain Inventory files for In House and Contractors for Long Island including but not limited to Outstanding Issued Assets, entering Items to internal biller
  • Maintain daily, weekly, and monthly reporting for Business Planning team as it relates to Field Operation Performance and Contract Labor, including budgetary forecasting.
  • Conducted Quarterly Contractor Warehouse Audits to verify warehouse specifications and material storage as indicated by Cablevision’s Contract, as well as verify on hand inventory counts to determine any overage or under-utilized materials.

Supervisor/Manager, Research and Support/Optimum Voice Operations

Cablevision
10.2003 - 03.2007
  • Managed 40 employees who supported the Employee Accounts and Campus Accounts regarding the Cable Benefit and the newly created Local Number Portability Fulfillment Team of Billing and Collections.
  • Involved in the creation of the OV LNP Operations Team regarding hiring personnel, creating training documentation, attended Process meeting.
  • Managed the employees who supported the Local Number Portability Fulfillment Team of Billing and Collections including Annual reviews, interviewing potential candidates, managing and distribute workload, reporting, and any other special projects assigned by upper management.

Supervisor, Corporate Relations

Cablevision
05.2002 - 04.2005
  • Managed 6 Corporate Relations representatives who specialized in obtaining resolutions to customer’s escalations to Senior Management Company wide.

Education

High School Diploma -

Jackson High School
Massillon, OH
06-1980

Skills

  • Microsoft Office, (Microsoft Excel, Microsoft Word, Microsoft Access, Microsoft PowerPoint, Microsoft Visio)
  • Ability to create processes and determine best practices
  • Prioritizing work based upon the needs of business
  • Team leadership and Staff Management
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Goal setting
  • Relationship building
  • Operations management
  • Cross-functional teamwork
  • Performance management

Timeline

Manager Operations Support

Altice
01.2021 - 06.2025

Analyst–Supervisor

Cablevision/Altice
03.2007 - 01.2021

Supervisor/Manager, Research and Support/Optimum Voice Operations

Cablevision
10.2003 - 03.2007

Supervisor, Corporate Relations

Cablevision
05.2002 - 04.2005

High School Diploma -

Jackson High School

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Deborah Marcolini