Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deborah Missouri

Brookshire

Summary

With a strong foundation in patient care and specimen collection, I bring a unique blend of healthcare expertise and customer service acumen. My background in handling patient interactions allows me to effectively address concerns and resolve issues in a timely and professional manner, ensuring a high level of satisfaction. Known for my empathetic communication style, I am adept at building strong, trusting relationships with patients and clients, fostering loyalty and long-term retention.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Phlebotomist

Arbor Diagnostics
08.2023 - Current
  • Verifies patient identification and explains sampling procedures to patients
  • Obtain blood specimens by performing venipunctures and finger sticks
  • Maintain specimen integrity by using aseptic technique, following department procedures, and observing isolation procedures
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.

Patient Care Assistant

Memorial Hermann TIRR
08.2021 - Current
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
  • Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
  • Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
  • Monitored vital signs regularly, assisting in early identification of potential health issues.
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Phlebotomist

Pulse Staffing
12.2022 - 08.2023
  • Perform venipuncture’s and collect specimens
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.

Contact Tracer

Harris County Public Health
05.2020 - 04.2021
  • Contact and interview people who may have been or been in contact with positive patients with Covid.
  • Adapted quickly to changing protocols as new information became available about COVID-19 transmission patterns, updating procedures accordingly.
  • Educate on proper ways to prevent spread of virus using PPE, isolate and hand washing.
  • Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.
  • Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Certified Nurses Assistant (CNA)

Sterling Oaks Rehabilitation
11.2018 - 07.2020
  • Assist with daily living and help with activities
  • Personal-care duties include helping patients eat, bathe, and get dressed

Phlebotomist

Bio Reference
06.2016 - 04.2020
  • Perform venipuncture’s and collect specimens
  • Label tubes with correct patient information as DOB, Last and first name
  • Responsibilities Each day I worked I would perform venipuncture's at an Rheumatology office
  • I would input patients information into computer and also spin down specimens with correct labeling to be sent off
  • Skills Used I demonstrated great customer service with a perfect attitude
  • Also demonstrated great skills with my ability to do venipuncture's
  • I would always communicate with the patients I encountered

Education

Avalon Academy
Houston, TX
09-2015

GED -

Houston Community College
Houston, TX
11-2002

Skills

  • Patient Care (10 years)
  • Venipuncture (9 years)
  • Certified Phlebotomist (9 years)
  • Vital Signs
  • Recording data
  • EMR Systems (10 years)
  • CPR Certified (10 years)
  • Specimen collection / processing
  • HIPAA compliance
  • Data entry
  • Laboratory Procedures
  • Medical Office Experience

Certification

  • Certified Phlebotomist September2016 to September2023
  • Certified Nursing Assistant April2019 to April2022
  • State Tested Nursing Assistant
  • BLS Certification August2021 to August2023

Timeline

Phlebotomist

Arbor Diagnostics
08.2023 - Current

Phlebotomist

Pulse Staffing
12.2022 - 08.2023

Patient Care Assistant

Memorial Hermann TIRR
08.2021 - Current

Contact Tracer

Harris County Public Health
05.2020 - 04.2021

Certified Nurses Assistant (CNA)

Sterling Oaks Rehabilitation
11.2018 - 07.2020

Phlebotomist

Bio Reference
06.2016 - 04.2020

Avalon Academy

GED -

Houston Community College

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