Deborah Montgomery
Social Worker
Whitehall,PA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Professional experience in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Office Manager
SECTOR ANALYSTS, LLC
Allentown, PA
08.2009 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by notifying one of the partners what was needed.
- Optimized organizational systems for deposits and recordkeeping.
- Managed office operations while scheduling appointments for department managers.
- Managed families faced by trauma and provided counseling on death/dying, chronic illness such as cancer, acute illness - stroke, heart attack or car accident that caused disfigurement.
- Coached new hires on company processes while managing employee to achieve maximum production.
- Developed standard operating procedures for this small business.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of duties assigned.
- Initiated timely projects within constraints for multi-faceted regulatory requirements within the filed of fanatical services and investments.
- Communicated news and updates and scheduled status updates of merger with TD Ameritrade and Charles Schwab
Residential Treatment Supervisor
The Children's Home Of Reading
Reading, PA
08.2006 - 07.2008
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical and mental health information was kept private.
- Direct day-to-day administrative and operational functions for 24-bed facility, providing guidance and leadership to over 15 employees in the juvenile sex offender program.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created customized care plans, working with residential staff and families to assess and meet individual needs.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Senior Caseworker
LEHIGH COUNTRY OFFICE OF CHILDREN & YOUTH SERVICES
ALLENTOWN, PA
07.1992 - 01.2006
- Interviewed clients and family members to obtain key information for suspected child abuse (physical, emotional and sexual.
- Assessed cognitive abilities and needs of families/clients to determine appropriate interventions.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Attended over 500 hours of meetings, conferences and training courses to advance professional knowledge of social work.
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse, sexual abuse, emotional abuse and rehabilitation issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Master of Science - Social Work
Widener University
Chester, PA05.2001
Bachelor of Science - Social Work & Bachelor of Science in Bible
Philadelphia College of Bible
Langhorne, PA05.1983
Skills
- Team Management
- Budgetary Planning
- Staff Training
- Office Management
- Report Preparation and Analysis
- Calculating Liabilities
- Licensing Requirements
- Client Correspondence
- Inquiry Requests & documentation
- Friendly and Relatable
- Adaptable and Resilient
- Meeting Coordination and Support
Certification
Licensed Social Worker active status Undergraduate internships - St. Agnes Medical Center burn unit.
Timeline
Office Manager
SECTOR ANALYSTS, LLC
08.2009 - Current
Residential Treatment Supervisor
The Children's Home Of Reading
08.2006 - 07.2008
Senior Caseworker
LEHIGH COUNTRY OFFICE OF CHILDREN & YOUTH SERVICES
07.1992 - 01.2006
Master of Science - Social Work
Widener University
Bachelor of Science - Social Work & Bachelor of Science in Bible
Philadelphia College of Bible