DEBORAH PADILLA
Kissimmee
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Cashier
Florida Hospital
Kissimmee, FL
07.2015 - 07.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area, enhancing customer experience.
- Assisted in training new cashiers on operational procedures and best practices.
- Managed cash drawer, ensuring balanced transactions at end of shifts.
- Handled customer inquiries and resolved issues to foster positive relationships.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Customer Service Representative /Cashier
Florida Hospital
Kissimmee, FL
07.2015 - 07.2018
- Resolved customer inquiries and complaints efficiently to enhance satisfaction and loyalty.
- Managed patient scheduling and appointments, ensuring optimal resource allocation.
- Trained new staff on customer service protocols and system usage to improve team performance.
- Streamlined communication between departments to reduce response times for patient queries.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cook's Assistant
Acuatica /SeaWorld
Orlando, FL
07.2015 - 07.2016
- Assisted in meal preparation and ingredient assembly for high-volume food service operations.
- Maintained cleanliness and organization of kitchen workstations to ensure compliance with health standards.
- Collaborated with chefs to streamline cooking processes, enhancing overall kitchen efficiency.
- Trained new team members on food safety practices and operational procedures for optimal performance.
- Implemented best practices for food storage, reducing waste and ensuring product freshness.
- Supported daily kitchen operations by preparing ingredients ahead of service times, improving workflow efficiency.
- Assisted with portion control measures to maintain consistency in serving sizes across all menu items.
- Improved kitchen efficiency by assisting in food preparation and maintaining a clean work environment.
- Maintained high levels of hygiene and food safety by regularly cleaning equipment, utensils, and kitchen workspaces.
- Assisted the cook in efficiently meeting dietary needs and restrictions of customers by preparing customized dishes.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Monitored food temperature, discarding items not stored correctly.
Pre K Teacher
4C Children And Family
Kissimmee, FL
01.2010 - 06.2015
- Developed age-appropriate lesson plans to foster children's cognitive and emotional growth.
- Implemented engaging activities promoting social skills and teamwork among students.
- Assessed individual learning needs, adapting instructional strategies for diverse learners.
- Collaborated with parents to create supportive home environments enhancing educational outcomes.
- Evaluated student progress regularly, ensuring alignment with developmental milestones and standards.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Fostered a love of learning among students by maintaining an energetic teaching style and incorporating creative, interactive elements into lessons.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Established strong relationships with parents through regular communication, enhancing family involvement in the educational process.
- Improved student literacy skills by incorporating daily read-alouds, guided reading groups, and independent reading time.
- Enhanced classroom environment by creating visually appealing bulletin boards and displays, promoting a positive learning atmosphere.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
Education
No Degree - Certification in Customer Service
Alison Customer Representative Courses
California City, CA01-2015
Associate of Arts - Early Learning And Child Care
Pre K Teacher
Orlando, FL01-2010
Associate of Arts - Early Learning And Child Care
Pre K Teacher
Orlando, FL01-2010
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Order taking
- Professionalism and courtesy
- Cash register systems
Timeline
Cashier
Florida Hospital
07.2015 - 07.2018
Customer Service Representative /Cashier
Florida Hospital
07.2015 - 07.2018
Cook's Assistant
Acuatica /SeaWorld
07.2015 - 07.2016
Pre K Teacher
4C Children And Family
01.2010 - 06.2015
No Degree - Certification in Customer Service
Alison Customer Representative Courses
Associate of Arts - Early Learning And Child Care
Pre K Teacher
Associate of Arts - Early Learning And Child Care
Pre K Teacher