Deborah Passaro
Jeffersonville,Indiana
Summary
Highly motivated with extensive administrative skills. Outgoing, hardworking, and reliable. Searching for a position that maximizes skills skills and potential.
Overview
36
36
years of professional experience
Work History
Front Desk Receptionist
Norton’s Orthopedic and Spine Specialist
Jeffersonville, USA
06.2024 - Current
- Meet and greet patients and families.
- Managed patient charts, scheduled appointments, and triaged phone inquiries to enhance patient experience.
- Completed patient registration and verified insurance details to ensure accurate billing and coverage.
- Updating insurance information in the billing system.
- Assisting with phone calls, patient care.
- Maintaining electronic charts.
- Scheduling MRIs with centralized scheduling with all surrounding hospitals.
- Coordinated physical therapy orders to streamline workflow and improve service delivery.
Front Desk Receptionist
Norton Women's and Children's Hospital
Saint Matthews, USA
10.2021 - 06.2024
- Welcomed patients and families upon arrival to provide a friendly atmosphere.
- Assisted with phone calls and provided patient care to enhance patient experience.
- Completed patient registration by collecting personal and insurance information., updating, and verifying insurance.
- Retrieved patient charts from filing systems to prepare for appointments., scheduling appointments, answering phone calls, and determining the nature of the call.
- Maintained electronic patient charts by ensuring accurate data entry and updates..
- Demonstrated proficiency in Microsoft Office Suite programs, including Word, PowerPoint, Excel, and Outlook.
- Exhibited proficiency in utilizing shared drives, SharePoint, and processing invoices, along with faxing and scanning documents.
- Achieved high typing speed and accuracy in data entry tasks, ensuring timely information processing.
- Collaborated effectively with diverse teams and disciplines to achieve common goals.
- Exercised independent judgment to assess patient needs and ensure appropriate care during crises.
Day Program Manager
Head Injury Association
Hauppauge, USA
02.2012 - 10.2021
- Supervised and guided staff to enhance program delivery and support for individuals
- Ensured compliance with OPWDD and OSHA regulations to maintain a safe and effective program environment
- Maintained ISPs and goal plans, payroll, and all administrative tasks for the day program.
- Supervised staff daily to ensure effective program operations.
- Identified loopholes and rolled out process improvement plans on projects.
- Reviewed all correspondences received via telephone, email, and regular mail in a timely manner.
- Created, updated, and maintained staff folders for all employees to include training certificates, licenses, performance appraisals, etc.
Administration Assistant
Head Injury Association
, USA
01.2008 - 02.2012
- Typed correspondences accurately and promptly.
- Scheduled appointments to optimize executive calendar
- Handled phone inquiries and maintained accurate filing systems.
- Typed business correspondences for internal and external communication
Direct Care Worker
Head Injury Association
, USA
04.2007 - 01.2008
- Assisted individuals in identifying and leveraging their strengths to achieve personal goals.
- Patient Advocate for individuals with TBI
- Guided individuals in developing activities of daily living (ADL) skills to promote independence.
- Assisted in the implementation of service plans for clients.
- Trained individuals in developing and maintaining essential functional, daily living, and social skills for successful integration into work and community
Community Habilitation Specialist
Head Injury Association
, USA
08.2006 - 04.2007
- Delivered direct services to participants, promoting independence in a least restrictive environment.
- Supervised participants based on their abilities in areas such as self-care, independent living, and community integration.
- Documented services provided in accordance with regulations, policies, practices, and procedures.
Tax Input Operator
Internal Revenue Services
Holtsville, USA
02.2001 - 05.2003
- Processed and inputted tax returns to ensure accurate and timely submission.
- Maintained accurate records of taxpayer information and transactions.
- Collaborated with team members to ensure compliance with IRS regulations.
- Operated processing equipment for tax document handling.
Senior Accounts Manager
Davis Aircraft Company
Bohemia, USA
10.1996 - 05.2003
- Established government contracts through detailed documentation and compliance processes.
- Led development of government contracts via Inovis website, ensuring compliance and alignment with agency requirements.
- Oversaw all sales projects, coordinating efforts to meet client needs and drive revenue growth.
Customer Service sales Rep
American Specialty Equipment
Holtsville, USA
04.1990 - 08.1993
- Resolve customer problems and deliveries
- Handle shortages and damages of products
- Interface with manufactures and suppliers
- Managed billing processes and accounting tasks
Education
High school -
Connetquot High School
Bohemia, NySkills
- Customer service
- Patient support
- Microsoft Office Suite
- SharePoint
- Shared drives
- Data entry
- Typing
- Invoice processing
- Scanning
- Fax operations
- Office equipment management
- Collaboration
- Prioritization
- Critical thinking
- Independent judgement
- Program Management
Timeline
Front Desk Receptionist
Norton’s Orthopedic and Spine Specialist
06.2024 - Current
Front Desk Receptionist
Norton Women's and Children's Hospital
10.2021 - 06.2024
Day Program Manager
Head Injury Association
02.2012 - 10.2021
Administration Assistant
Head Injury Association
01.2008 - 02.2012
Direct Care Worker
Head Injury Association
04.2007 - 01.2008
Community Habilitation Specialist
Head Injury Association
08.2006 - 04.2007
Tax Input Operator
Internal Revenue Services
02.2001 - 05.2003
Senior Accounts Manager
Davis Aircraft Company
10.1996 - 05.2003
Customer Service sales Rep
American Specialty Equipment
04.1990 - 08.1993
High school -
Connetquot High School