Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Deborah PETRUZIELLO

VENICE,FL

Summary

Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

13
13
years of professional experience

Work History

MANAGER

Extra Space Storage
VENICE, FL
03.2021 - 02.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

DEPT. MANAGER

Lowes Home Improvment
Venice, FL
10.2009 - 07.2021
  • DEPT. MANAGER COMMERCIAL SALES
  • DEPT. MANGAER MILLWORK
  • DEPT. MANAGER APPLIANCES-CABINETS
  • DEPT. MANAGE CUSTOMER SERVICE & CASH OFFICE
  • Ensured compliance with all safety regulations in the workplace.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.

Education

CERTIFIED TAX PREPARER

H&R BLOCK
VENICE
10-1997

Lorain County Community College
Elyria, OH

Skills

  • Workforce Management
  • Contract Management
  • Operations Management
  • Financial Management

Timeline

MANAGER

Extra Space Storage
03.2021 - 02.2023

DEPT. MANAGER

Lowes Home Improvment
10.2009 - 07.2021

CERTIFIED TAX PREPARER

H&R BLOCK

Lorain County Community College
Deborah PETRUZIELLO