Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Deborah Porter

Dublin

Summary

Motivated Executive Administrative Assistant with several years of experience offering support to officer-level executives. Skilled at close work with senior executive team. Background in managing executive schedules, coordinating meetings and travel arrangements, and maintaining smooth office workflows. Known for strong organizational skills and ability to handle multiple high-priority tasks concurrently. Demonstrated track record of improving efficiency and communication within the office environment. Always ready to leverage these skills in a challenging new role.

Overview

26
26
years of professional experience

Work History

Executive Administrative Assistant

Nationwide Financial
01.2009 - Current
  • Administrative support for the AVP, Internal Sales, and the AVP, Solutions Center.
  • Support also includes seven directors and fifty managers who report to the AVPs within each department.
  • Focus is on both daily and longer-range calendar management.
  • Book all travel for AVP, Directors, and Managers.
  • Screen communications for action items and due dates, bringing key items to the AVP's or staff's attention.
  • Initiates necessary actions (e.g., follow-ups, prioritizations, actions required, etc.).
  • Draft responses for executive review. Respond to emails regularly.
  • Helps with office procedures or processes that help the team be more productive and efficient.
  • Takes on an informal administrative subject-matter expert role within the department.
  • Monitors departmental expenses, prepares and processes expense reports in a timely manner, and monitors expense reports submitted by executives and staff for proper reporting.
  • Keeps current with Nationwide procedure changes, HR policy changes, business environment, etc. That impacts department-level plans.
  • Schedules rooms for meetings and events, which include numerous tours, lunches, firm visits, and all associate events in each channel.
  • Takes care of arranging all details of each event. Which includes venues, meals, and all details for internal and external attendees of each event.
  • Help with personal details for each AVP, as needed.

Youth Market Customer Service Manager

American Heart Association, OVA
03.1999 - 09.2007
  • Created a centralized customer service center for the Ohio Valley Affiliate, and developed all training materials for in office procedures for Internal Customer Service staff, field staff, and volunteers.
  • Supervised 2 Customer Service Representatives that provided administrative and data entry support to 16 field staff and 3500 schools in Ohio, Kentucky and West Virginia.
  • Provided administrative support for Senior VP Youth Markets, and 3 Vice Presidents of Youth Markets.
  • Created and managed through MS office Word and Excel daily reports for monitoring a 7.2 million dollar fundraising campaign.
  • Lead staff consultant and trainer for SIEBEL access based database and Kintera web based online fundraising products for 16 staff and 3500 volunteers.
  • Managed an 800 number with over 100 incoming calls daily placing orders for materials, and answering questions about the fundraising program.
  • Created all accounting procedures and worked with finance department for ease of reporting.
  • 1 year of inside sales strategies for 205 customers by phone.

Education

Some College (No Degree) - Business, marketing

Miami University
Oxford, OH

Skills

  • Microsoft Office
  • Salesforce
  • Trello
  • Travel coordination
  • Expense reporting
  • Event planning
  • Office administration
  • Customer service to internal and external partners
  • Attention to detail
  • Confidentiality
  • Logistics and schedule management
  • Project management

References

References available upon request.

Timeline

Executive Administrative Assistant

Nationwide Financial
01.2009 - Current

Youth Market Customer Service Manager

American Heart Association, OVA
03.1999 - 09.2007

Some College (No Degree) - Business, marketing

Miami University

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