Deborah Strickland
Station Operations Manager
Crofton,MD
Summary
Adept Operations Manager with a proven track record at Federal Express, where I led the implementation of innovative strategies that significantly reduced costs while boosting customer satisfaction. Expert in health and safety compliance and adept at performance monitoring, I excel in strategic planning and team motivation, ensuring operational excellence and profitability enhancement.
Overview
33
33
years of professional experience
Work History
Operations Manager
Federal Express
Crofton, MD
02.1992 - 12.2024
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Enforced federal, state, local and company rules for safety and operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Created detailed reports on the performance of individual departments within operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Delegated work to staff, setting priorities and goals.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Managed scheduling, training and inventory control.
Education
Certificate of Completion - Driver Trainer Course Non-DOT
Smith System
Baltimore, MD03-2021
High School Diploma -
Austin Community College
Chicago, IL06-1979
Some College (No Degree) - Business Administration And Management
Prince George's Community College
Upper Marlboro, MDSkills
- Performance reporting
- Health and safety compliance
- Incidents management
- Performance monitoring
- Marketing
- Production
Timeline
Operations Manager
Federal Express
02.1992 - 12.2024
Certificate of Completion - Driver Trainer Course Non-DOT
Smith System
High School Diploma -
Austin Community College
Some College (No Degree) - Business Administration And Management
Prince George's Community College
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