Deborah Tucker

• Strategically collaborate with team and leadership to improve efficiencies
• Develop & maintain rapport with customers & key stakeholders
• Issue various streetlight orders
• Monitor inventory reports for multiple cities

• Provided exceptional customer service to customers
• Corrected bills for residential and commercial accounts
• Processed Net Metering, Direct Access, and Group Bill accounts
• Issued service orders for various reasons (lost meter sets, investigation orders, etc.)

Provided excellent customer service by processing the following:

• Informed customers of SDG&E sponsored programs and provided energy conservation tips
• Addressed customers billing and credit inquiries
• Transfers of service/Change of accounts/Meter sets/Turn-ons and Turn-offs/GE investigation orders
• Contacted various departments regarding customer accounts (i.e. billing, cash services, service dispatch, project management etc.)