Deborah Welch
Dayton
Summary
Dedicated shift manager with a proven track record in safety compliance and customer satisfaction. Skilled in training staff and resolving conflicts effectively, ensuring smooth operations and enhanced team collaboration.
Overview
18
18
years of professional experience
Work History
Shift Manager
Marathon(Shell)
Richmond
11.2017 - 02.2026
- Supervised daily operations and staff at Marathon locations.
- Managed inventory levels and coordinated supply orders efficiently.
- Trained new employees on operational procedures and customer service to enhance team effectiveness.
- Conducted performance evaluations and provided feedback to team members.
- Resolved customer issues promptly to enhance satisfaction levels.
- Implemented process improvements that streamlined store workflows and reduced operational delays.
- Collaborated with upper management on operational strategies and goals.
- Managed daily cash intake, ensuring accurate counts of registers and timely tabulation of profits.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured compliance with food safety regulations and quality standards.
STNA
Livingston Care Center
Dayton
01.2008 - 04.2009
- Supported nursing staff with medical tasks and patient monitoring, contributing to effective patient care.
- Provided basic patient care, including bathing, dressing and grooming.
- Delivered compassionate support for residents during daily living activities, enhancing their overall quality of life.
- Recorded patient observations and communicated changes to supervisors, ensuring timely and accurate care adjustments.
- Maintained cleanliness and safety in resident living areas.
- Supported residents during mealtime, ensuring nutritional needs were met.
- Collaborated with team members to enhance resident comfort and well-being.
- Offered emotional support to patients during difficult times.
- Participated in training sessions to improve caregiving skills and knowledge.
Education
Kentucky Medicaid Nurse Aide - Applied Science
Bluegrass Community And Technical College
Lexington, KY06-2025
Communications Certificate - Behavioral Sciences
Bluegrass Community And Technical College
Lexington, KY01-2022
Social Behavioral Science Certification - Applied Science
Bluegrass Community And Technical College
Lexington, KY01-2022
Natural Sciences Certification - Applied Science
Bluegrass Community And Technical College
Lexington, KY01-2022
Quantitative Reasoning Certification - Applied Science
Bluegrass Community And Technical College
Lexington, KY01-2022
Skills
- Shift management
- Safety compliance
- Workplace safety
- Document accuracy
- Reporting and documenting
- Customer complaint resolution
- Time management
- Flexible availability
- Goal achievement
- Team collaboration
- Conflict resolution
- Communication skills
- Effective communication
- Customer service
- Punctual and reliable
- Relationship building
Timeline
Shift Manager
Marathon(Shell)
11.2017 - 02.2026
STNA
Livingston Care Center
01.2008 - 04.2009
Kentucky Medicaid Nurse Aide - Applied Science
Bluegrass Community And Technical College
Communications Certificate - Behavioral Sciences
Bluegrass Community And Technical College
Social Behavioral Science Certification - Applied Science
Bluegrass Community And Technical College
Natural Sciences Certification - Applied Science
Bluegrass Community And Technical College
Quantitative Reasoning Certification - Applied Science
Bluegrass Community And Technical College