Deborah Youssefi
Summary
Established Medical Receptionist successful at interacting with people of all ages and personalities and offering experience working in busy clinical settings.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Great Neck ENT
Great Neck, NY
03.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Obtained payments from patients and scanned identification and insurance cards.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Medical Receptionist
ProHEALTH Care Associates
Lake Sucess, NY
10.2020 - 02.2023
- Compiled physical and digital documents, charts and reports to meet business and patient need
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency
- Conducted patient intake interviews to collect medical information and insurance details
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations
- Prepared and sent financial statements to support bookkeeping functions
- Updated group medical records and technical library to support smooth office operations
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants
- Greeted callers with enthusiasm, answering all phone calls by second ring
- Handled all office supply ordering including ink cartridges, toner and paper
- Took messages from patients and promptly relayed to appropriate staff
- Set up appointments for physician visits and procedures using calendar software
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Answered multi-line phone system and directed callers to requested personnel and departments
- Processed patient payments and scanned identification and insurance cards.
Medical Receptionist
Susan Palleschi, MD
Great Neck, NY
03.2019 - 03.2020
- Scheduled and confirmed patient appointments for diagnostic, surgical and Consultation services in busy breast surgeon's office
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
- Interviewed patients to collect medical information and insurance details
- Ensured that the phone was answered by the second ring and enthusiastically Greeted all callers
- Entered patient information including insurance, Processed patient payments and scanned identification and insurance cards
- Observed strict HIPAA guidelines at all times according to company policy
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in
- Scheduled and followed up on patient appointments, collected and processed Patient payments and maintained patient files
- Took messages from patients and promptly relayed to appropriate staff
- Straightened up the waiting room so that it remained neat and organized
- Informed patients of financial responsibilities prior to rendering services
- Delivered high-quality administrative and customer service to sustain patient and Work flows.
Medical Receptionist
Kollel Chiropractic Care
Great Neck, NY
01.2012 - 03.2019
- Interviewed patients to collect medical information and insurance details
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Set up appointments for physician visits and procedures using calendar software
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in
- Observed strict HIPAA guidelines at all times according to company policy
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Informed patients of financial responsibilities prior to rendering services
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Chiropractic office.
Education
Bachelor of Arts - Philosophy
Hofstra University
Hempstead, NY01.1998
Skills
- Experience
- Referral verification
- Oral and written communication
- HIPAA guidelines
- Front desk operations
- Telephone etiquette
- Proficient in Cerner EMR software
- MS Office
- Patient callbacks
- Administrative support
Timeline
Medical Receptionist
Great Neck ENT
03.2023 - Current
Medical Receptionist
ProHEALTH Care Associates
10.2020 - 02.2023
Medical Receptionist
Susan Palleschi, MD
03.2019 - 03.2020
Medical Receptionist
Kollel Chiropractic Care
01.2012 - 03.2019
Bachelor of Arts - Philosophy
Hofstra University