DEBORAH A KOTULA
Odessa,FL
Summary
Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization.
Overview
18
18
years of professional experience
Work History
HR North America Onboarding Manager
JPMorgan Chase
Tampa, FL
07.2015 - Current
- Manage Performance - 2 to 4 Team Leads / 30+ staff in multiple remote sites.
- Ensure SAL for CSAT for over 90,000 hires yearly are a positive on-boarding experience.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Recruited top talent to maximize profitability.
Auto Finance Collections Supervisor
JPMorgan Chase
Tampa, FL
10.2012 - 06.2015
- Analyze statistical data relative to unit productivity and effectiveness, monitor live calls, conduct account reviews and provide feedback to staff regarding their performance.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Developed strategic plans for day-to-day financial operations.
- Complied with established internal controls and policies.
Job Coach HL LM Relationship Manager
JPMorgan Chase
Melbourne, FL
12.2010 - 10.2012
- Maintain optimal SLA Productivity & QC Accuracy levels as defined by the business year over year.
- Collaborate with training and business function leaders to identify training areas needing improvements and implement new curriculum as needed
- Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Relationship Manager
HL LM
Melbourne
01.2010 - 11.2010
- Managed a pipeline of 150 accounts and monitored monthly trial payments
- Consistently ranked as a top performer amongst team members and peers.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
HE Loss Mitigation Specialist, Melbourne
JPMorgan Chase
Melbourne, FL
03.2009 - 01.2010
- Managed a high call volume to service past due customers with inquiries regarding foreclosures or repayment alternatives
- Determine recommendation within system based on income/debt analysis
- Complete file audit reviews, quality control reports, and post closing audit functions as well as calculate delinquency, complete mock escrow analysis, and analyze modification scenarios and proposals.
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
Compliance / Operations Director
Integrated Biz Sales, IBS
Melbourne, FL
03.2004 - 03.2009
- Management oversight for the company’s compliance with federal, state, and local rules and regulations, as well as business policies and procedures
- Reported directly to CEO & CFO.
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
Education
Working Towards - Graphic Arts / Computer Graphics / Advertising/ Communications/ Media Planning
Luzerne County Community College
Skills
- Policy and Procedure Writing
- Recruitment Management
- Human Resources Management Systems
- Procedures Compliance
- Performance Improvement
- Management Consulting
- Microsoft Excel
- Analytical and Critical Thinking
- Eligibility Determinations
- Customer Service and Assistance
Timeline
HR North America Onboarding Manager
JPMorgan Chase
07.2015 - Current
Auto Finance Collections Supervisor
JPMorgan Chase
10.2012 - 06.2015
Job Coach HL LM Relationship Manager
JPMorgan Chase
12.2010 - 10.2012
Relationship Manager
HL LM
01.2010 - 11.2010
HE Loss Mitigation Specialist, Melbourne
JPMorgan Chase
03.2009 - 01.2010
Compliance / Operations Director
Integrated Biz Sales, IBS
03.2004 - 03.2009
Working Towards - Graphic Arts / Computer Graphics / Advertising/ Communications/ Media Planning
Luzerne County Community College
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