Deborah A. Williams
Kansas City,MO
Summary
Versatile and dedicated, with a proven track record at Truman Medical Center, I excel in customer service and complex problem-solving. Known for enhancing patient care and streamlining processes, I've demonstrated a 30% improvement in patient satisfaction. My expertise in cash handling and empathetic patient interactions sets me apart, embodying professionalism and efficiency. I been awarded employee of the month several times at Home Depot by my peers as well as the customers surveys.
Overview
39
39
years of professional experience
Work History
Cashier
Home Depot
Overland Park, KS
04.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Teacher’s Assistance Before & After School Program
Linc Inc
Kansas City , Missouri
08.2019 - 08.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
- Helped students explore concepts with engaging, learning-focused activities.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Respiratory Therapist Tech
Truman Medical Center- Hospital Hill
Kansas City, MO
01.1986 - 03.2001
- Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
- Managed and operated mechanical ventilators to deliver airway management.
- Provided emergency response assistance in cases of respiratory distress or failure as part of a rapid response team.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Assessed, diagnosed, and treated breathing issues.
- Performed bronchial hygiene techniques to remove mucus and secretions from patient lungs and improve lung function.
- Provided antibiotics, bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
- Developed strong relationships with referring physicians by providing timely communication regarding patient progress and updates on therapy effectiveness.
- Ensured patient safety with diligent monitoring of vital signs during therapeutic interventions.
Education
No Degree - Paramedicine
Pioneer College
Kansas City, MO05.2000
Bachelor Of Arts - Fashion Design
Southern University And A&M College
Baton Rouge, LA05.1978
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Order taking
- Cash handling expertise
- Cash register systems
- Payment processing
- Conflict resolution
- Product restocking
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Cash drawer balancing
- Payment collection
- Staff training
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
Accomplishments
I am an avid volunteer at the Ronald McDonald House as well as the Pet Project for Animals.
Timeline
Cashier
Home Depot
04.2021 - Current
Teacher’s Assistance Before & After School Program
Linc Inc
08.2019 - 08.2021
Respiratory Therapist Tech
Truman Medical Center- Hospital Hill
01.1986 - 03.2001
No Degree - Paramedicine
Pioneer College
Bachelor Of Arts - Fashion Design
Southern University And A&M College