Debra Bennett
Springfield ,MO
Summary
- Chose to work in the insurance industry, looking for a career, not just a job.
- Started in auto claims but wanted something more.
- Promoted to Subrogation and found a home. Employed 16 years as a Sr. Subrogation Representative, handling 5-6 states in recovery. Part of daily activities include reviewing files for potential subrogation filing.
- Training with Arbitration Forums completed becoming a panelist and Certified Special Arbitrator
- In 2023, hearing over 1800 arbitration filings. Writing contentions, supporting evidence and having a positive outcome is fulfilling and interesting.
- Held an adjuster license for 16 years with Texas Home State
- Classes and courses completed timely make certain CE requirements are up to date.
- SCLA and AIC designations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Sr. Subrogation -Arbitration Representative
American National Insurance Company
Springfield, MO
06.2007 - Current
Licensed Adjuster - Texas
Claims Adjuster
Subrogation Specialist
Associate in Claims
Senior Claim Law Associate
Certified Special Arbitrator
Arbitration Forums Panelist
Certified Leadership Professional
- Increased customer satisfaction by addressing and resolving complaints.
- Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
- Spearheaded process improvement projects, leading to significant time savings without compromising quality or accuracy of work completed.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Collected, arranged, and input information into database system.
Home Owners Association President
Eastbank Townhomes
2700 S. Ingram Mill Road
05.2017 - Current
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
Education
High School Diploma -
GED
Little Rock, Arkansas 01.1977
Skills
- Customer Support
- Records Management
- Customer Relations
- Telephone Reception
- Subrogation and Arbitration Industry Expertise
- Staff Training
- Analytical Thinking
- Empathy and understanding
- Problem-solving abilities
- Telephone etiquette
- Workable Solutions
- Self Directed
Timeline
Home Owners Association President
Eastbank Townhomes
05.2017 - Current
Sr. Subrogation -Arbitration Representative
American National Insurance Company
06.2007 - Current
High School Diploma -
GED