Debra Carman
Toledo,OH
Summary
Polite and attentive seasoned Client/Sales Services Specialist offering excellent customer service, organization and time management skills. Skilled in coordinating various office requirements including billing, sales, marketing and administrative duties. Strong support skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Independent Contractor
ACD Direct
Layton, Utah
03.2020 - Current
- Duties include assisting inbound/outbound callers with member service tasks, gathering information from callers, taking donations, providing correct answers to questions, entering and providing accurate complete data and finalizing business transactions according to client specifications.
CONTACT CENTER MANAGEMENT/ CCM
Acd Direct
Layton, Utah
01.2020 - Current
- Daily oversight and support of agents via chat room communications, assisting agents with script navigation, monitoring long calls and handling problem resolution along with communication via skype with various other departments.
LEAP/HEAT HELP PROJECT
Acd Direct
Layton, Utah
01.2024 - Current
- Assisting inbound/outbound callers with the status of submitted applications for financial help during the project period
- Answering questions on the status of the application, documents needed and any other resources available for callers needs.
CLIENT SERVICE SPECIALIST
State Farm Insurance
Maumee, OH
06.2017 - 01.2020
- Oering every client knowledgeable and supportive assistance to meet all needs of client and Agency and build loyalty
- Received and submitted payments, updated client information and provided receipts
- Implemented oce eciency improvements to streamline task delegation
- Facilitated communication through eective management of incoming correspondence including phone calls, emails and letters
- Data entry using State Farm proprietary intranet systems, adhering to to all procedural protocols for client data safety
- Identified client issues before they escalated and implemented the best oce practices for eective resolution.
Education
High School Diploma -
Lake High School
06.1974
Skills
- Customer and service-oriented
- Client account management
- Verbal/written communication
- Document and record keeping
- Superb time management
- Team player Mentality
Certification
*Licensed Insurance Agent Life And Health / Inactive
References
References available upon request.
Timeline
LEAP/HEAT HELP PROJECT
Acd Direct
01.2024 - Current
Independent Contractor
ACD Direct
03.2020 - Current
CONTACT CENTER MANAGEMENT/ CCM
Acd Direct
01.2020 - Current
CLIENT SERVICE SPECIALIST
State Farm Insurance
06.2017 - 01.2020
High School Diploma -
Lake High School
*Licensed Insurance Agent Life And Health / Inactive
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