DEBRA DELOACH-JONES
Ogeechee OB/GYN
STATESBORO,GA
45
years of professional experience
Experienced billing and receptionist clerk skilled in appointment scheduling, multi-line phone systems, and front desk operations. Known for clear communication, time management, and patient-focused support.
Work History
Billing/Receptionist Clerk
25 Years 7 Months- Answered multi-line calls, routed patient inquiries, and scheduled appointments with accuracy.
- Verified insurance coverage, updated demographics, and collected copayments at check-in.
- Registered patients, prepared charts, and maintained confidential medical records.
- Coordinated referrals, authorizations, and follow-up appointments for clinical staff.
- Kept reception area clean and neat to give visitors a positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer billing questions with clear, professional communication.
- Reviewed denied claims, corrected errors, and resubmitted documentation to support timely reimbursement.
- Communicated with patients and insurers to resolve billing questions and outstanding balances.
- Collected payments and applied to patient accounts.
- Posted payments, adjustments, and refunds while maintaining accurate account records.
Telephone Operator
19 Years 3 Months- Managed multi-line telephone systems, maintaining accurate call handling during peak service periods.
- Delivered courteous directory assistance, resolving caller inquiries and minimizing transfer delays.
- Routed incoming calls through switchboard, connecting customers to appropriate departments and personnel.
- Recorded and relayed detailed messages, ensuring timely communication across internal teams.
- Trained new operators on call routing procedures, switchboard protocols, and service standards.
Education
Bachelor of Arts - Health Care Administration
Skills
Appointment scheduling
Front desk operations
Telephone communication
Reception area upkeep
Data entry accuracy
Insurance verification
Typing speed
Communication skills
Phone etiquette
Maintaining cleanliness
Timeline
Billing/Receptionist Clerk
Ogeechee OB/GYN
03.2001 - CurrentRead More
Telephone Operator
Frontier Communications
06.1981 - 09.2000Read More
Ashford University Now UAGC
Bachelor of Arts from Health Care Administration
Read More