Debra Denison
South Sioux City,NE
Summary
Driven professional with a proven track record at Professional Billing And Management Services, Inc., excelling in insurance and medical billing (hard skill) and delivering exceptional customer service (soft skill). Enhanced patient satisfaction and reduced billing discrepancies through meticulous attention to detail and effective communication, showcasing a commitment to accuracy and patient support. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Patient Account Representative
Professional Billing And Management Services, Inc.
02.2015 - 06.2024
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Payment Processor
American Medical Response, AMR
01.2005 - 12.2014
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Collaborated with the accounting team to ensure proper posting of payments to appropriate accounts.
- Reduced errors in payment transactions by regularly reviewing and reconciling financial records.
- Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
- Entered figures using 10-key calculator to compute data quickly.
- Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.
Education
High School Diploma -
Menlo-Atherton High School
Atherton, CASkills
- Insurance Billing
- Medical Billing
- Administrative Support
- Customer Service
- Multitasking and Organization
- Phone and Email Etiquette
- Attention to Detail
- Microsoft Office
Timeline
Patient Account Representative
Professional Billing And Management Services, Inc.
02.2015 - 06.2024
Payment Processor
American Medical Response, AMR
01.2005 - 12.2014
High School Diploma -
Menlo-Atherton High School
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