Hi, I’m
Debra Grady
Concord,NC
Summary
Skilled Deli Manager highly effective at training, team leadership and customer service. Enthusiastic about increasing business and maximizing customer satisfaction. Prepared for a new position with additional responsibility and the chance to grow as a retail professional.
Overview
9
years of professional experience
Work History
Concord ,North Carolina Concord , NC
Deli Manager
09.2024 - 09.2033
Job overview
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Supervised deli staff to ensure efficient customer service.
- Trained new employees on proper food handling techniques and safety regulations.
- Ordered necessary deli supplies to maintain stock levels.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Monitored daily sales reports to maximize profitability.
- Maintained accurate records of inventory and product ordering cycles.
- Resolved customer complaints in a professional manner.
- Created promotional displays to attract customers to the deli section.
- Analyzed data from customer surveys to identify areas for improvement in service or product selection.
- Provided guidance and mentorship to team members on how best to serve customers' needs.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
- Established policies and procedures for the safe storage and rotation of food products.
Concord ,North Carolina Concord, New NCHampshire
Cashier Team Lead
09.2024 - 09.2030
Job overview
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Trained new cashiers on proper use of registers and store policies.
Education
Rowan Cabarrus Community College Trinity, NC
Associate of Arts from Business Management
03-2013
University Overview
- Relevant Coursework and Training Programs:
- Publications and Presentations:
- Completed online course on (insert name of course here)
- Member of the (list the organization or club name here)
- Workshops and Seminars Attended:
- Dean's List
- Professional Affiliations:
- Ranked in Top 10% of class
- Major in:
- Honor Roll (list what semester and year you made the honor roll)
- 3.5 GPA
- Projects and Research:
- Professional Development Courses:
Skills
- Catering Support
- Cost Reductions
- Catering Services
- Cost controls
- Profit and loss
- Customer Service
- Inventory Management
- Ordering Supplies
Timeline
Deli Manager
Concord ,North Carolina
09.2024 - 09.2033
Cashier Team Lead
Concord ,North Carolina
09.2024 - 09.2030
Rowan Cabarrus Community College
Associate of Arts from Business Management
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