Debra J. Cheatem-Bedford
Rochester Hills
Summary
Seeking a position in which my education and experiences as an executive administrative assistant, customer service representative, business management, and computer applications will be used to benefit an organization.
Overview
46
46
years of professional experience
Work History
Special Needs Transportation Aide
First Student LLC
Troy
07.2014 - Current
- Assisting drivers during designate routes
- Assistance to students and ensured safety
Childcare Provider, Manager
State of Michigan
Rochester Hills
01.2000 - Current
- Manage daily operation with monitoring children
- Complied with policies and procedures by the State of Michigan licensing requirements
- Planned and implemented daily activities
- Supervised and trained staff assistants
Inventory
Amazon
Shelby township
08.2019 - 02.2024
Customer Care Assistant (Temp Service)
Randstad
Benton Harbor
02.2019 - 05.2019
- Followed call center “scripts” when handling different topics
- Managed large amounts of inbound calls in a timely manner
- Identified customers’ needs, clarify and verified information
- Researched every issue and providing solutions
- Provided customer focus and adaptability to different personality types
- Researched multi-task, set priorities and manage time effectively
- Provided strong verbal communication skills along with active listening
Customer Care Assistant
Concentrix
Farmington Hills
08.2018 - 05.2019
- Managed large amounts of inbound calls in a timely manner
- Researched every issue and provided solutions
- Engaged in customer focus and adaptability to different personality types
- Provided strong phone and verbal communication skills along with active listening
Computer Help Desk & Lab Assistant
Oakland University
Rochester Hills
12.1998 - 12.1999
- Provided technical support for customers
- Respond to queries via telephone and managed troubleshooting assistance
- Maintained computer equipment
Executive Administrative Assistant
United States Postal Service
Bedford Park
05.1979 - 08.1993
- Collaborated with staff for operational support activities
- Liaison between departments for resolutions of administrative and operational issues
- Provided administrative/secretarial support as well as respond to inquiries
- Utilized various computer systems to compose and edit correspondence
- Frequently transcribed and composed agendas and minutes to conduct meetings
- Preparation of daily manpower as well as overseeing the duties of subordinates
Education
Bachelor Degree - Computer Science
Rochester College
Rochester Hills, MI05.2004
Bachelor Degree - Business Management
Rochester College
Rochester Hills, MI05.2004
Associate Degree - General Business
Macomb Community College
Warren, MI02.1999
Accomplishments
- Dean’s List at Oakland University in 1999
- Graduated with honors during the obtainment of business and computer science degrees in 2004
References
- Ruth Regnerus, 586-610-8089, First Student LLC
- Elizabeth Burch, 248-885-0263, First Student LLC
- Matt Benson, 248-823-4057, Location Safety Manager
Timeline
Inventory
Amazon
08.2019 - 02.2024
Customer Care Assistant (Temp Service)
Randstad
02.2019 - 05.2019
Customer Care Assistant
Concentrix
08.2018 - 05.2019
Special Needs Transportation Aide
First Student LLC
07.2014 - Current
Childcare Provider, Manager
State of Michigan
01.2000 - Current
Computer Help Desk & Lab Assistant
Oakland University
12.1998 - 12.1999
Executive Administrative Assistant
United States Postal Service
05.1979 - 08.1993
Bachelor Degree - Computer Science
Rochester College
Bachelor Degree - Business Management
Rochester College
Associate Degree - General Business
Macomb Community College
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