Debra Lambert
Loudon,NH
Summary
Dynamic , I loved enhancing visitor engagement while at Brandywine College leveraging exceptional communication skills and business acumen, significantly improving guest satisfaction. Proficient in computer applications and adept at fostering educational experiences, my background merges technical expertise with a passion for public interaction.
Overview
16
16
years of professional experience
Work History
Customer Service Representative & Phlebotomy
Penn Medicine Lancaster General Hospital
03.2009 - 10.2024
- Maintained updated knowledge of Customer service and Phlebotomy skills for Clinical services to the hospital patient and
- Collaborated with fellow team members on various projects, promoting a cohesive work environment that prioritized guest satisfaction.
- Increased efficiency in front-desk operations by streamlining check-in processes for both individual visitors and large tour groups.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected Type payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Associate In Legal Secretarial Sciences - Business
Brandywine College
Wilmington, DESkills
Business and clerical skills related to Clinical service to the hospital public
Communication skills with the public with both clerical needs regarding registration with sensitive personal information under HIPPA and Pennsylvania hospital association guidelines and practices
Computer skills in typing using medical terminology and interpretation
Answering telephone inquiries including direction to appropriate personnel
Training new Phlebotomy personnel with safe practices in blood collection and distribution according to Laboratory guidelines
When at College I gave campus tours for potential incoming students and was a front desk clerk directing telephone inquiries to College personnel and departments
Timeline
Customer Service Representative & Phlebotomy
Penn Medicine Lancaster General Hospital
03.2009 - 10.2024
Associate In Legal Secretarial Sciences - Business
Brandywine College
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