Debra Large

Responsible for performing administrative support duties in the Customer Experience department. Supported entire Northern Ohio staff including the Director of Customer Experience, Key Account Managers, Customer Service Representatives, and Customer and External Affairs Managers.

Administrative Duties included: approving timesheets and expense reports in Peoplesoft for staff members; ordering supplies for entire department; ordering all equipment for new hires; submitting payment requests through Peoplesoft; keeping track of personal mileage driven by staff members for business purposes; setting up meetings through TEAMS.

Responsible for processing and completing all customer complaints received from the PUCO for entire state of Ohio. These were all completed within the strict 3-day PUCO requirement.

Served as KEY Administrator (Knowledge to Empower Yourself training database). Assigned/documented necessary training for staff members as needed.

Served as Ambassador for the AEP Ohio Promise Team. Organized and participated in community events including the Pro Football Hall of Fame Parade; Girls on the Run; Humane Society; Akron/Canton Stark Campus Foodbank; Salvation Army, and many more events.

Served on the United Way team for Central and Stark County which included organizing meetings/events at all locations; processing employee contributions; and sending out invoices to communities for AEP to provide a 50% match.

Responsible for processing/maintaining all Franchise Agreements and Electric Service Contracts in the AEP Ohio service territory.