Open To Work
Debra Larson
RiverCom911
East Wenatchee,WA
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Legal AssistantOffice ManagerCustomer Service AdvisorEnvironmental TechnicianData Center Administrative Assistant
Work Type
Full TimeContract Work
Location Preference
Hybrid
Location:
East Wenatchee, WAQuincy, WAWenatchee, WA
Open to relocation:
Yes
Important To Me
Work-life balanceCompany Culture
1
Certification
16
years of professional experience
Assisted teams in managing office operations as a legal assistant and customer service advisor.,Supported organization of confidential documents and information.,Helped implement digital systems to enhance office efficiency.
Work History
911 Telecommunicator
5 Months- Call taker and dispatcher under certified training officer.
- Work with the CAD system Spillman.
- Update name and vehicle files.
- Add involvements to cases with accurate information and relationship to the case.
- Run individuals and vehicles in ACCESS.
- Provide return information to officers and deputies.
- Locate and clear warrants.
- Input vehicles, missing persons, and attempt to locates and create teletypes to all local agencies.
- QA my logged calls and cases. Help provide safety information to officers/deputies and the public.
- QA colleague ACCESS entries for missing people, stolen vehicles, and runaways.
- Work on a multi-line phone system
- Transfer non-emergency calls from AI system to CAD.
- Identifying and providing information to officers/deputies that may compromise their safety.
Legal Assistant
4 Years 9 Months- Assisted attorneys in preparing legal documents, such as briefs, pleadings, and contracts, ensuring timely and accurate submissions
- Conducted legal research to support case preparation, identifying relevant laws and regulations to strengthen case arguments
- Managed attorney calendars by scheduling appointments, court dates, and meetings, improving time management and reducing scheduling conflicts
- Organized and maintained physical and electronic files for easy retrieval of important documents, increasing office efficiency
- Drafted correspondence to officers, opposing counsel, and other parties involved in legal proceedings, ensuring clear and professional communication
- Prepared trial notebooks by compiling exhibits, witness lists, and other necessary materials, contributing to successful trial preparation
- Reviewed discovery requests from opposing counsel and prepared responses under attorney supervision, ensuring compliance with legal standards
- Assisted with document production during the discovery process by organizing records and ensuring compliance with deadlines
- Maintained confidentiality of sensitive information related to ongoing cases, upholding ethical and legal standards
- Proofread legal documents for accuracy in formatting, grammar usage, and punctuation, reducing errors in official filings
- Scheduled conference calls between attorneys and officers to discuss case updates or strategy sessions, facilitating effective communication
- Performed administrative tasks such as answering phone calls promptly while maintaining professionalism, enhancing office operations
- Distributed incoming mail within the office while ensuring timely delivery to the appropriate recipients, supporting workflow efficiency
- Assisted in preparing and filing legal documents with courts, government agencies, or other entities, ensuring compliance with filing requirements
- Aided in the preparation of trial strategies by conducting background research on opposing parties, contributing to case readiness
- Managed multiple projects simultaneously while meeting strict deadlines and maintaining attention to detail, demonstrating strong multitasking skills
- Demonstrated strong organizational skills by coordinating meetings involving multiple participants, improving team collaboration
- Provided administrative support during courtroom proceedings such as organizing exhibits or calling witnesses, ensuring smooth trial operations
- Served as a point of contact for victims seeking updates on their cases' progress or requesting additional information, improving public satisfaction
- Contributed to successful outcomes in high-profile cases through meticulous preparation and attention to detail
- Created new intake cases, streamlining the onboarding process for new matters
- Processed imports from law enforcement agencies for discovery, ensuring timely and accurate integration of evidence
- Created templates for civil and forfeiture cases on the Prosecutor by Karpel program.
- Found and helped establish a record retention schedule with the State of Washington for restoration of firearm rights paperwork and files.
- Helped with in-office IT when issues on PBK (Prosecutor by Karpel) occurred and the in-office IT person was out.
- Was one of 3 people in the office who attended meetings for and provided feedback when we tested 365Labs for the office.
- Taught myself how to efficiently use new programs or updated programs and provided my knowledge to others in the office, allowing for work to be completed quicker and records kept proficiently.
Overnight Stocker/Sales Associate
1 Month- Maintained accurate inventory records by conducting regular stock counts and reconciling discrepancies, reducing inventory errors
- Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms, ensuring product availability
- Utilized forklifts and pallet jacks to safely transport heavy items and optimize storage space, improving operational safety and efficiency
- Performed quality checks on incoming products to ensure they met company standards before stocking them, minimizing defective inventory
- Maintained cleanliness and organization of the stockroom area, adhering to safety guidelines at all times, reducing workplace hazards
- Responded promptly to customer inquiries regarding product availability or location within the store, enhancing customer satisfaction
- Collaborated with sales associates to identify fast-selling items for prioritized restocking during peak hours, maximizing sales opportunities
- Monitored expiration dates of perishable goods and rotated stock accordingly to minimize waste, reducing product loss
Office Manager
4 Years 8 Months- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing cost
- Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
- Implemented new software systems for project management, resulting in improved team collaboration and productivity
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
- Prepared reports on office expenses, budget variances, and operational performance for senior management review
- Collaborated with IT to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
- Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
- Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
- Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
- Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/subcontractors in a professional manner
- Streamlined the invoice processing system by implementing an automated software solution resulting in a reduction in processing time
- Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks
- Reduced paper usage through the implementation of digital documentation processes
- Spearheaded the transition to a paperless office environment, resulting in significant cost savings and improved sustainability
- Managed the office budget, tracking expenses and identifying areas for cost-saving measures
- Coordinated logistics for company events, including venue selection, catering arrangements, and guest accommodations
- Increased office efficiency by implementing a centralized digital document management system
- Instituted regular staff meetings to enhance communication flow across departments improving interdepartmental collaboration
- Conducted regular audits of office procedures ensuring compliance with industry regulations
- Served as point of contact for building maintenance issues coordinating repairs promptly
- Provided patients with education tools to improve their health
- Provided a clean and organized work space for office personnel and providers.
Customer Service Advisor
3 Years 7 Months- Provided exceptional customer service and support to clients, addressing inquiries, resolving issues, and ensuring overall satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Developed strong relationships with customers through active listening, empathy, and personalized assistance
- Identified opportunities for upselling or cross-selling products based on customer needs and preferences
- Participated in regular team meetings to discuss best practices, share insights, and contribute ideas for process improvement
- Effectively handled escalated customer complaints by actively listening, empathizing with their concerns, proposing solutions, and following up until resolution was achieved
- Maintained a calm and professional demeanor when dealing with difficult or irate customers, effectively de-escalating tense situations
- Demonstrated strong problem-solving skills by analyzing complex customer issues, identifying root causes, and implementing effective solutions
- Provided timely updates to customers regarding order status, shipment tracking information, or any potential delays or issues
- Contributed to the development of standardized responses for frequently asked questions (FAQs) to improve efficiency in handling common inquiries
- Managed multiple communication channels simultaneously (phone calls, emails, live chat), prioritizing tasks based on urgency and importance
- Participated in ongoing training sessions to stay updated on product knowledge, industry trends, and customer service best practices
- Maintained a high level of professionalism and confidentiality when handling sensitive customer information or complaints
- Utilized active listening skills to fully understand customers' needs, concerns, and expectations before providing appropriate solutions or recommendations
- Demonstrated strong time management skills by efficiently prioritizing tasks and meeting established deadlines for issue resolution
- Contributed to a positive team culture by actively participating in team-building activities and fostering open communication among colleagues
Education
Bachelor of Science - Computers Science
AAS - AI Software Engineering
Paralegal Studies - CERTIFICATE
ACCOUNTING AND ACCOUNTING TECHNICIAN DEGREE - ASSOCIATES
Skills
Microsoft Office
Time management
10-key speed is 8280 KPH
Databases
Account Reconciliation
Animal Care
Strong understanding of the role of a paralegal
Payroll
Pet Grooming
Strong understanding of medical insurance claims and processing
Accounting
Computer operation
Strong understanding of HIPAA Laws
Accounts Payable
Pet Care
Know how to use a multi-line phone system
Bank Reconciliation
General Ledger Reconciliation
Customer service
Typing speed is 72 WPM
Medical Billing
Strong communication skills
Document Management Systems
Accounts Receivable
Legal Research
Office Administration
Microsoft Excel
Experience in patient admitting
QuickBooks
Team collaboration
Attention to detail
Certification
- Driver's License
- Paralegal Certificate
Additional Information
Authorized to work in the US for any employer
Timeline
911 Telecommunicator
RiverCom911
12.2025 - 05.2026Read More
Legal Assistant
Grant County Prosecutor's Office
03.2021 - 12.2025Read More
Overnight Stocker/Sales Associate
Walmart
10.2020 - 11.2020Read More
Office Manager
RIVERWALK FAMILY CHIROPRACTIC, PLLC
08.2015 - 04.2020Read More
Customer Service Advisor
PETCO
04.2010 - 11.2013Read More
WENATCHEE VALLEY COLLEGE
ACCOUNTING AND ACCOUNTING TECHNICIAN DEGREE from ASSOCIATES
Read More
LIBERTY UNIVERSITY
Paralegal Studies from CERTIFICATE
Read More
Maestro University
Bachelor of Science from Computers Science
Read More
Maestro University
AAS from AI Software Engineering
Read More