Debra Leonor
Portland,OR
Summary
Dynamic professional with a proven track record in customer service and safe driving, honed at companies like Amazon. Excelled in GPS navigation and package handling, significantly improving customer satisfaction. Demonstrated exceptional ability to multitask, maintain professionalism under pressure and fostering strong customer relationships.
Overview
8
8
years of professional experience
Work History
Package Delivery Driver
Amazon
12.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
Delivery Driver
DoorDash
05.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Security Officer
Star Protection
02.2023 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Cage Cashier
Feather Falls Casino
12.2019 - 10.2020
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
Customer Service Representative
Assurant
05.2017 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Albany Options School
Albany, OR06-2013
Skills
- Customer service
- Safe driving
- GPS navigation
- Package handling
- Payment collection
- Valid Driver's license
- Customer relationships
- Ability to lift 50 pounds
- Multitasking
Timeline
Security Officer
Star Protection
02.2023 - 01.2024
Package Delivery Driver
Amazon
12.2020 - Current
Delivery Driver
DoorDash
05.2020 - Current
Cage Cashier
Feather Falls Casino
12.2019 - 10.2020
Customer Service Representative
Assurant
05.2017 - 11.2019
High School Diploma -
Albany Options School
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