DEBRA MELGAARD
OLD TOWN
Summary
Dynamic Front Desk Receptionist with proven expertise at HCA FL NF Invision Imaging, excelling in customer service and attention to detail. Enhanced patient satisfaction through effective problem-solving and streamlined appointment scheduling. Recognized for maintaining confidentiality and fostering positive relationships, contributing to a welcoming environment and efficient office operations.
Overview
26
26
years of professional experience
Work History
Front Desk Receptionist
HCA FL NF Invision Imaging
Gainesville, FL
08.2011 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff, enhancing overall service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems to support clinical operations.
- Trained new reception staff on procedures and software applications, fostering team efficiency.
- Developed and maintained positive relationships with patients, contributing to a welcoming environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Front Desk Receptionist
Gainesville Eye Physcians
Gainesville, FL
01.2005 - 08.2011
- Resolved patient concerns promptly, enhancing satisfaction through effective problem-solving skills.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Implemented streamlined workflows for handling patient inquiries, improving response times significantly.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Greeted visitors warmly, creating positive first impression of organization.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Front Office Assistant
Asthma Allergy And Immunology
Gainesville, FL
03.2000 - 01.2006
- Managed patient scheduling and appointment confirmations to optimize front office operations
- Streamlined office procedures, improving workflow efficiency and reducing wait times
- Trained new staff on front office protocols and customer service standards
- Implemented patient follow-up systems to ensure continuity of care and satisfaction
- Oversaw inventory management for office supplies, ensuring availability for daily operations
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
South Lake High School
Groveland, FLSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
Timeline
Front Desk Receptionist
HCA FL NF Invision Imaging
08.2011 - Current
Front Desk Receptionist
Gainesville Eye Physcians
01.2005 - 08.2011
Front Office Assistant
Asthma Allergy And Immunology
03.2000 - 01.2006
High School Diploma -
South Lake High School