Debra Radman
Lake Isabella,CA
Summary
Wanting to relocate to Virginia or North Carolina Area
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
11
11
years of professional experience
5
5
Certification
Work History
Office Manager
Harry Thal Insurance Agency
Kernville, CA
10.2013 - Current
- Educated customers on various health insurance products and services available. Ahip certified 2024.
- Developed and implemented office policies and procedures.
- Developed effective communication strategies between departments within the organization.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided training to new hires on office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
Bachelor of Science - Paralegal Studies
Santa Barbara Business College - Bakersfield
Bakersfield, CA04-2012
Skills
- Expense Reporting
- Bookkeeping
- Contract Administration
- Workflow Planning
- Account Reconciliation
- Scheduling Coordination
- Scheduling and calendar management
- Clerical Support
- Office Administration
- Policy Implementation
- Customer Relations
- Human Resources
- Senior leadership support
- Scheduling
- Document Management
- Staff Training
- Technical Support
- Administrative Support
- Employee Supervision
- Staff Management
- Customer Service
- Office Management
- Employee Training
Certification
- Licensed Health Insurance Agent - 7 years
- Current up to date AHIP and with other insurance companies
- Keep my continued education up to date
- non residense lic in Virgina and Tennessee
- Medicare is my specialty
- Supplement and Advantage plans
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM), 2024.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion.
- Supervised team of 5 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Responded to over many customer inquiries each day.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
anything Crafty
Im and DIY kinda person and if I see something i can usually figure out how to make it. I enjoy drawing, sketching, being outside, watching my grandchildren is the best.
Timeline
Office Manager
Harry Thal Insurance Agency
10.2013 - Current
Bachelor of Science - Paralegal Studies
Santa Barbara Business College - Bakersfield
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