Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEBRA ROBERSON

Lakeland,FL

Summary

Results-driven professional with expertise in operational efficiency and financial oversight. Proven track record in stock management and regulatory compliance, ensuring optimal performance and client satisfaction.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

THE POOL PLACE
Lakeland, Florida
03.2015 - 01.2016
  • Provided exceptional customer service, resolving complaints efficiently and enhancing satisfaction levels.
  • Educated customers on product knowledge to facilitate informed decision-making.
  • Processed transactions with precision using point-of-sale system and managed billing inquiries.
  • Collaborated with team to keep a clean and organized sales environment.
  • Maintained detailed records of customer interactions for future reference.
  • Identified upsell opportunities based on customer needs during interactions.
  • Conducted follow-up calls post-resolution to ensure ongoing customer satisfaction.
  • Supported sales initiatives by promoting products during service interactions.

Assistant General Manager

BOOTS N' BUCKLES SALOON
Lakeland, FL
10.2010 - 02.2015
  • Oversaw daily operations, ensuring efficiency and compliance with company standards.
  • Motivated and led team members to collaboratively achieve sales targets and enhance overall performance.
  • Coordinated scheduling and inventory management for efficient service delivery.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Tracked inventory levels and initiated orders for new stock.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Monitored compliance with health and safety regulations within the establishment.
  • Evaluated current processes within the store environment to identify areas of improvement.
  • Facilitated communication between departments to streamline operational workflows.
  • Collaborated with other departments within the organization to coordinate projects.
  • Collaborated with other departments to develop innovative solutions for complex problems.
  • Supported marketing initiatives to increase customer engagement and elevate brand visibility.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Helped team develop specialized projects, events and promotions.
  • Oversaw facility maintenance and repairs to ensure a high standard of presentation.
  • Developed and maintained strategic relationships with suppliers and vendors to optimize product offerings and community partnerships.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Ensured compliance with company policies, procedures, and regulations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

WEST AREA ADULT SCHOOL
Lakeland, FL
11-1992

Skills

  • Operational efficiency
  • Stock management
  • Financial oversight
  • Regulatory compliance
  • Supplier partnerships
  • Client relationship management

Timeline

Customer Service Representative

THE POOL PLACE
03.2015 - 01.2016

Assistant General Manager

BOOTS N' BUCKLES SALOON
10.2010 - 02.2015

High School Diploma -

WEST AREA ADULT SCHOOL
DEBRA ROBERSON