DEBRA ROBERSON
Lakeland,FL
Summary
Results-driven professional with expertise in operational efficiency and financial oversight. Proven track record in stock management and regulatory compliance, ensuring optimal performance and client satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
THE POOL PLACE
Lakeland, Florida
03.2015 - 01.2016
- Provided exceptional customer service, resolving complaints efficiently and enhancing satisfaction levels.
- Educated customers on product knowledge to facilitate informed decision-making.
- Processed transactions with precision using point-of-sale system and managed billing inquiries.
- Collaborated with team to keep a clean and organized sales environment.
- Maintained detailed records of customer interactions for future reference.
- Identified upsell opportunities based on customer needs during interactions.
- Conducted follow-up calls post-resolution to ensure ongoing customer satisfaction.
- Supported sales initiatives by promoting products during service interactions.
Assistant General Manager
BOOTS N' BUCKLES SALOON
Lakeland, FL
10.2010 - 02.2015
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Motivated and led team members to collaboratively achieve sales targets and enhance overall performance.
- Coordinated scheduling and inventory management for efficient service delivery.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Tracked inventory levels and initiated orders for new stock.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Monitored compliance with health and safety regulations within the establishment.
- Evaluated current processes within the store environment to identify areas of improvement.
- Facilitated communication between departments to streamline operational workflows.
- Collaborated with other departments within the organization to coordinate projects.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Supported marketing initiatives to increase customer engagement and elevate brand visibility.
- Implemented campaigns and promotions to help with developing goods and services.
- Helped team develop specialized projects, events and promotions.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
- Developed and maintained strategic relationships with suppliers and vendors to optimize product offerings and community partnerships.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Ensured compliance with company policies, procedures, and regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
WEST AREA ADULT SCHOOL
Lakeland, FL11-1992
Skills
- Operational efficiency
- Stock management
- Financial oversight
- Regulatory compliance
- Supplier partnerships
- Client relationship management
Timeline
Customer Service Representative
THE POOL PLACE
03.2015 - 01.2016
Assistant General Manager
BOOTS N' BUCKLES SALOON
10.2010 - 02.2015
High School Diploma -
WEST AREA ADULT SCHOOL