Overview
Work History
Timeline
Generic

Debra Sager

West Seneca,NY

Overview

11
11
years of professional experience

Work History

Patient Services Representative

General Physicians/OB/GYN Associates of WNY
West Seneca, NY
11.2022 - 04.2023
  • Perform check-in/check-out process for appointments for multiple providers
  • Answering multiple line phone calls, problem solving for patients
  • Update patient demographics, insurance verification/eligibility, HIPAA access
  • Collect and post payment and record receipts
  • Daily cash out report and balancing
  • Scheduling appointments for clinics/testing, taking messages, triaging calls
  • Scanning and faxing

Billing Services Representative

Saveonsp, LLC
Buffalo, NY
11.2021 - 09.2022
  • Company Overview: (worked remotely from home)
  • Responsible for answering inbound billing inquiries to provide excellent customer service and timely resolution for billing support delivered over the phone
  • Timely processing and resolution of assigned billing issues
  • Complete review and processing of payment request from pharmacies by phone and complete data entry on spreadsheets
  • Research billing issues through SOSP resources and with pharmacy reps to ensure accurate billing and tertiary payments
  • Provide excellent customer service and immediate resolution to inquiries at the point of member/customer contact
  • Receive and complete tasks assigned by member services team for reviewing member/pharmacy originated billing issues (outstanding balance on member account, shipment being held due to balance, tertiary not paying, etc.)
  • Authorize or deny payment requests from member services team for tertiary credit card payments
  • Work closely with pharmacies to resolve billing issues
  • Submit pass-through activation and deactivation requests
  • Resolve member auto-pay issues
  • Follow all applicable government regulations including HIPAA
  • Maintain accuracy, productivity and quality standards as established by management
  • Perform all other duties as assigned
  • (worked remotely from home)

Certified Medical Assistant/Patient Services Representative

General Physicians, PC/Great Lakes Cardiovascular
Amherst, NY
09.2015 - 08.2020
  • Perform check-in process for clinics for multiple providers
  • Answering multiple line phone calls, problem solving for patients
  • Update patient demographics, insurance verification/eligibility, HIPAA access
  • Collect and post payment and record receipts
  • Daily cash out report and balancing
  • Scheduling appointments for clinics/testing, taking messages, triaging calls
  • Scanning and faxing
  • Prepare disability, FMLA, and other forms
  • Retrieval of EMR Medical records/health information through Cioxx Health Management

Certified Medical Assistant

Buffalo Medical Group, PC
Williamsville, NY
02.2012 - 09.2015
  • Greet and escort patients to examinations room
  • Prepare patients for exam and treatment by taking vital signs, EKG
  • Update medications/medical history
  • Assist nurses and practitioners with clinical duties
  • Checking blood glucose
  • Obtain specimens for testing (urine, feces, sputum)
  • Act as liaison between patient and provide education

Timeline

Patient Services Representative

General Physicians/OB/GYN Associates of WNY
11.2022 - 04.2023

Billing Services Representative

Saveonsp, LLC
11.2021 - 09.2022

Certified Medical Assistant/Patient Services Representative

General Physicians, PC/Great Lakes Cardiovascular
09.2015 - 08.2020

Certified Medical Assistant

Buffalo Medical Group, PC
02.2012 - 09.2015

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Debra Sager