Debra Shaw
Newmarket
Summary
Dynamic Sales Associate with a proven track record at Riteaid, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and boosting sales through effective upselling and problem-solving skills. Adept at managing cash transactions and maintaining inventory accuracy, contributing to a welcoming and organized shopping environment.
Overview
2023
2023
years of professional experience
Work History
Sales Associate
Riteaid
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy during checkout.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Gap Company
10.2020 - 01.2023
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Substitute Teacher
Portsmouth Public Schools
01.2015 - 02.2021
- Delivered instructional support in diverse classroom settings, fostering student engagement and participation.
- Implemented lesson plans effectively, adapting content to meet varying student needs and learning styles.
- Monitored and assessed student progress, providing timely feedback to enhance academic performance.
- Collaborated with teachers to maintain classroom order and ensure a positive learning environment.
Special Education Teacher
Timberlane High School
08.2004 - 12.2013
- Adapted instructional materials for various learning styles and abilities.
- Monitored student performance, providing feedback and adjustments as needed.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
- Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
- Coordinated with general education teachers to develop accommodations or modifications necessary for successful inclusion of students with special needs in mainstream classrooms.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Coordinated special education students and teacher assistant schedules with master schedule.
- Led activities that developed students' physical, emotional, and social growth.
Education
Education
Plymouth State University
Plymouth, NHBachelor of Science - Behavioral Sciences
Bachelor's Degree
Granite State College06.2020
Early Childhood Care And Education
Granite State College
Portsmouth, NH06.2000
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Conflict resolution
- POS system operation
- Professional demeanor
- Sales training
- Strategic planning
- Inventory tracking
Accomplishments
- Developed and implemented transitional education program for students which was presented to the NH Department of Education as a template for NH.
Timeline
Sales Associate
Gap Company
10.2020 - 01.2023
Substitute Teacher
Portsmouth Public Schools
01.2015 - 02.2021
Special Education Teacher
Timberlane High School
08.2004 - 12.2013
Sales Associate
Riteaid
Education
Plymouth State University
Bachelor of Science - Behavioral Sciences
Bachelor's Degree
Early Childhood Care And Education
Granite State College
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