Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deb Ouellette

Center Barnstead,NH

Summary

I have had many experiences within FedEx but am now looking for a change to finish my career. I would love to find a job doing something I love, and being the mother to two beautiful fur babies, I am very interested in the job of f dog care attendant. I love being with animals and have at least 1 or 2 dogs for the last 20 years. I would be an asset because I am reliable and conscientious.

Overview

39
39
years of professional experience

Work History

Dispatcher

FedEx
Londonderry, New Hampshire
09.2017 - Current
  • Managed daily delivery and pick-up schedules to maximize coverage.
  • Utilized various software systems to facilitate movement, planning and pick up reliability .
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.

Senior Engineer Specialist

FedEx
Londonderry, NH
10.2010 - 09.2017
  • Created budgets to determine appropriate personnel in the AM/PM sorts as well as On-Road and office personnel
  • Audited to make sure plans were being implemented.
  • Set up and implemented new On-road system.
  • Communicated with employees/managers and coworkers about analysis results.
  • Generated technical reports for managers .

Service Assurance Agent

FedEx
Peabody, Massachusetts
01.2000 - 10.2010
  • Worked with local management and district personnel to make sure all quality indices were being met
  • Provided detailed Excel reports reports for late deliveries and other measured scans.
  • Responsible for inventory retention and repairs.
  • Supply ordering and tracking for station

Customer Service Agent

FedEx
Medford, MA
01.1986 - 01.2004
  • Utilized active listening and communication skills to address customer inquiries
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled all customer over the counter as well as on the phone.

Education

Bachelor of Science - Management Information Systems

University of Lowell
Lowell, MA
06-1985

Skills

  • Customer Relations
  • Service Coordination
  • Data Entry
  • Database Management
  • Verifying coverage
  • Excel & Word Proficiency
  • Critical thinker

Timeline

Dispatcher

FedEx
09.2017 - Current

Senior Engineer Specialist

FedEx
10.2010 - 09.2017

Service Assurance Agent

FedEx
01.2000 - 10.2010

Customer Service Agent

FedEx
01.1986 - 01.2004

Bachelor of Science - Management Information Systems

University of Lowell
Deb Ouellette