Debra A. Thomas
Macon,GA
Overview
2023
2023
years of professional experience
Work History
Director of Human Resources
GEICO- Government Employees Insurance Company
05.2020 - 11.2022
- Manage team of nine HR generalist with following responsibilities:
- Approving Hiring Matrix
- Conducting review and investigations of associate concerns
- Reviewing termination request
- Managed associate engagement activities and task
- Managed public relations with community partners
TCR 2 Claims Manager
GEICO- Government Employees Insurance Company
06.2013 - 05.2020
- Manage fifty TCR 2 adjusters and their seven supervisors as they evaluate liability claims, property damage and bodily injury claims. I am responsible for Lost Cost Management in South Carolina and Tennessee. Additionally, I am responsible for hiring, training and transition of new associates at this level as well as Quality review of file handling and industry processes required by venues in which we operate.
TCR 1 Claims Manager
GEICO- Government Employees Insurance Company
08.2010 - 06.2013
- Managed one hundred and two TCR 1 adjusters and their seventeen supervisors as they evaluate liability claims, property damage and first party (insured) injury claims. I was responsible for Lost Cost Management in all Southeastern States. Additionally responsible for hiring, training and transition of new associates at this level as well as Quality review of file handling and industry processes required by venues in which we operate.
Report Center Manager
GEICO- Government Employees Insurance Company
06.2008 - 08.2010
- Managed one hundred twenty CSR adjusters and their twelve supervisors as they received reports via telephone of new claims and inquiry calls on existing claims. Additionally, I managed the transition of new associates following training for a five hundred associate call center. These duties also include budgeting and staffing.
GEICO Supervision Positions
GEICO- Government Employees Insurance Company
05.1996 - 06.2008
- I have held all levels of supervision during my claims tenure from the entry level supervisor for the call center environment to the catastrophic continuing unit manager (supervisor) for severe injury claims. I have also served eighteen months as a Service Supervisor.
Associate Level Positions
GEICO- Government Employees Insurance Company
01.1991 - 01.1996
- I held positions as a service representative, and claims adjuster at every level.
Special Assignments and training with GEICO
GEICO- Government Employees Insurance Company
- Diversity Facilitator
- Instructor in This together- Best Practice to prevent Hostile Work Environment Exposure
- United Way Loan Executive and Regional United Drive Leader
- Member Class of 2000 Leadership Macon
- Adopt-A School Liaison- Bernd School
- Business Plan Responsibilities
- Licensed in South Carolina, Georgia, Kentucky, Florida, and Louisiana as an adjuster
- American Educational Institute-Casualty Claim Law Associate
Sales Manager
Lane Bryant
01.1985 - 01.1991
- Daily operation of million-dollar revenue store specializing in women plus size clothing. Duties included hiring and training sales associates. Reaching projected sales plans and store presentation. Direct reports included staff of ten to eight sales associates, assistant manager, and co-manager. I received recognition as one of the top one hundred sales managers for the company out of eight hundred stores. My store was ranked number thirty-two.
Store Manager
Lane Bryant
01.1988 - 01.1991
- Held positions as sales associate, assistant manager, and co-manager
From 1985-1988
Lane Bryant
01.1985 - 01.1988
- Held positions as sales associate, assistant manager, and co-manager
Education
Master of Business Administration -
Wesleyan College
Macon, GA01-2017
Bachelor of Science - Information Technology
Macon State College
Macon, GA01-2008
Associates of Science - Business Administration
Macon State College
Macon, GA01-2001
High School Diploma -
Columbus High School
Columbus, GA01-1977
Skills
- Talent acquisition
- HR policy
- Workplace investigations
- Performance management
- Workforce planning
- Employee relations
Affiliations
- Member of Community Church of God Church Board
- Member of Central City Chapter # 46 Order of the Eastern Star, Prince Hall Affiliated
- Member of Epsilon Tau Zeta, Zeta Phi Beta Sorority Inc.
Timeline
Director of Human Resources
GEICO- Government Employees Insurance Company
05.2020 - 11.2022
TCR 2 Claims Manager
GEICO- Government Employees Insurance Company
06.2013 - 05.2020
TCR 1 Claims Manager
GEICO- Government Employees Insurance Company
08.2010 - 06.2013
Report Center Manager
GEICO- Government Employees Insurance Company
06.2008 - 08.2010
GEICO Supervision Positions
GEICO- Government Employees Insurance Company
05.1996 - 06.2008
Associate Level Positions
GEICO- Government Employees Insurance Company
01.1991 - 01.1996
Store Manager
Lane Bryant
01.1988 - 01.1991
Sales Manager
Lane Bryant
01.1985 - 01.1991
From 1985-1988
Lane Bryant
01.1985 - 01.1988
Special Assignments and training with GEICO
GEICO- Government Employees Insurance Company
Master of Business Administration -
Wesleyan College
Bachelor of Science - Information Technology
Macon State College
Associates of Science - Business Administration
Macon State College
High School Diploma -
Columbus High School