Declan Dolan
Los Angeles,CA
Summary
Highly motivated and dynamic personality with a flexible approach to the service industry. Excelled in upselling techniques and POS system operation, engaging guests warmly with a knowledgeable and personable dining experience. Achieved significant sales increases by fostering relationships and ensuring satisfaction.
Overview
6
6
years of professional experience
Work History
Server
Gwen
Los Angeles, CA
05.2021 - 10.2024
- Utilize bar, wine, and food knowledge to enhance guest dining experiences. As well as showcasing a warm, yet vivacious personality while being professional.
- Made sure my section was in great shape to help others for a smooth service.
- Displayed enthusiasm, promoted excellent service to guests, successfully increased sales, and treated every guest as if they were in my dining room.
- Suggested wine or cocktail pairings, had the guest been interested in my opinion.
- Huge team player and leader who helps resolve any issue or complaints in order to achieve a successful shift. Without overstepping boundaries, of course.
Server
Picnic Society By Gwen
Los Angeles, CA
09.2020 - 12.2020
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Exude positive energy and warmth to guests to make them feel welcome.
- Cultivated warm relationships with regulars and potential regulars.
- Followed health and safety protocols, crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server
Claytons Public House
Los Angeles, CA
05.2018 - 06.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Set a positive tone for entire dining experience as first point of contact for incoming guests.
Education
GRADUATED WITH A REGENTS DIPLOMA -
AMHERST CENTRAL HIGH SCHOOL
AMHERST, NY2008
Skills
- Fine-dining expertise
- Positive and professional
- High-volume dining
- Liquor, wine, and food service
- Upselling techniques
- Point of sale operation
- Multitasking Abilities
- POS System Operation
- Warm, approachable, and knowledgeable presence
References
References available upon request.
Timeline
Server
Gwen
05.2021 - 10.2024
Server
Picnic Society By Gwen
09.2020 - 12.2020
Server
Claytons Public House
05.2018 - 06.2019
GRADUATED WITH A REGENTS DIPLOMA -
AMHERST CENTRAL HIGH SCHOOL